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TC Administrator-HMP Dovegate

Job Req ID:  267023
Posting Start Date:  10-Aug-2022

Uttoxeter, Staffordshire, GB, ST14 8XR

Contract Type:  Full Time
Job Advertisement: 

Job title: Therapeutic Communities Administrator

Location:  HMP Dovegate, Uttoxeter

Salary:  £20,808 per annum, plus Serco benefits

Working hours: Full-Time, 40 hours per week


Here in the Serco recruitment team, we’re responsible for hiring people that deliver essential public services in Defence, Transport, Justice & Immigration, Citizen Services and Healthcare.


As the Therapeutic Communities Administrator you will collate data for reports, therapy governance meetings and Audits. You will maintain the diaries of the Clinical Lead and Community Staff Team. You will make travel arrangements for staff as required. You will manage all aspects of the Community Case Conferences, Therapy Reviews, and End of Therapy Boards, including recording of processes in line with Audit Requirements. You will ensure reminders are sent regarding the completion of Reports, ensuring the Reports are completed in line with contract requirements.


You will be also required to plan and organise meetings ensuring all preparations are complete beforehand. You will prepare any presentations required by the Clinical Lead and Community Team. You will manage and review filing and office systems regularly. You will ensure all Serco Essentials are completed, and any mandatory training is in date.


You will work alongside the Community Clinical Leads supporting them in the delivery of therapy so you should have a working knowledge of the Therapeutic (Core Model) management manuals. Lastly, you must work effectively as a team member and support colleagues when required using the team meetings to communicate.




In return we can offer a supportive and collaborative environment that respects work/life balance and ultimately contributes to the delivery of vital public services in the UK.



What you need to do the job

You must have GCSE standard education in English and Mathematics (C or above). You should have strong administration background. Proven managerial and operational abilities in a therapeutic setting would benefit this role. You should have the ability to work on own initiative.


IT literacy is one of the most important aspects of your role.  Advanced levels in Word for Windows and Microsoft PowerPoint with at least an intermediate level knowledge of Microsoft Excel will be required to enable you to complete your role competently. 

You will have good communications skills both written and oral and be capable of producing written work of a standard that can be used in communication with key stakeholders such as parole boards, Offender Management unit, therapy boards and re-categorisation boards. 

You need to develop good working relationships with residents, community team, TC management team and external visitors such as Community of Communities keeping them informed as and when required.



Why Serco?

Meaningful and vital work: As part of a highly collaborative team, you’ll be able to strongly influence hiring managers efforts that help us deliver vital services.

A world of opportunity: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won’t be hard to find.

Great people: You’ll find yourself working with a variety of highly motivated, supportive and experienced colleagues, where no two days are the same.


What we offer

  • Competitive salary
  • Up to 6% contributory pension scheme
  • An autonomous and supportive culture
  • The chance to make a positive difference to public sector services


About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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