Share this Job
Apply now »

Case Administrator

Job Req ID:  119042
Posting Start Date:  31-Aug-2021

Uttoxeter, Staffordshire, GB, ST14 8XR

Contract Type:  Full Time
Job Advertisement: 


HMP Dovegate, Uttoxeter, ST14 8XR

Salary: £20,000 

Permanent (Full-Time, 40 Hrs)


Here at Serco we are looking for an experienced Administrator to join the Offender Management Unit at HMP Dovegate. Reporting into the OMU/Hub Manager, your responsibilities will include assisting the Prison Offender Managers, with the generating and safe handling of all documentation relating to new arrivals, as well as residing offenders at HMP Dovegate.


As our new Case Administrator, you will maintain a high level of security and ensure that all information, both written and oral in relation to staff and prisoners, are kept confidential. As part of your role, you will be required to effectively communicate both in writing & verbally with external agencies include Police (IOM), Probation, Magistrates and Crown Courts and other Prisons to ensure that all offenders that are received in custody have the appropriate documentation. As part of your role, you may be required to assist in specialist areas like Parole, Public Protection, Custody and Home Detention Curfew. Other key duties will include:


  • Working closely with Prison Offender Managers/Supervisors to assist with the administration for all transfers, new receptions into custody and discharges including producing licences for offender’s post release.
  • Initiating and collating reports for forwarding to relevant internal departments and external agencies within specific time scale.
  • Be aware of and work within the legislation of the Health and Safety at Work Act, with particular attention to the safe systems of work applicable to your area.
  • An essential element of the role is to carry out sentence calculations in line with the PSI guidelines, so upon completion of training you will be required to maintain your competency levels.


Due to the nature of the role, it is important that you are able to plan and organise your workload proactively in a busy environment and demonstrate a positive attitude to change and a flexible approach to your workload. You will also be required to attend and complete prison service training to enable you to carry out all case administration duties as stated in the specific requirements.


What you will need to do the role:


In order to carry out this role successfully, you must have a good understanding of Offender Management Unit work and experience of working in a custodial environment would be advantageous however not essential.


It is vital that you have excellent IT, written & oral communication skills as you will be working in a busy office environment. You will be confident in your own ability to work alone using your own initiative as well as maintain good working relationships with colleagues within your team. You must have a good standard of education including English & Maths.


This is a fantastic opportunity and hugely rewarding for someone who has the ability to reflect on their own performance and strives for continuous improvement. We pride ourselves in the work that we do within the prison and if you enjoy engaging with people and have strong interpersonal skills, this is a fantastic opportunity to work with offenders and ensure a positive experience as part of their rehabilitation.


Why Serco:


Meaningful and vital work - The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives


A world of opportunity - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.


Great people - We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment. 


What we offer:


  • Up to 6% contributory pension scheme
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
  • Employee Assistance Programme
  • A safe and supportive culture
  • The chance to make a positive difference to the prison and court systems
  • A company passionate about diversity and inclusion
  • Serco Benefits package


About Serco


At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.


By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 




Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 


We’re a Disability Confident employer and are committed to equal opportunities. If you have any additional queries, requirements or you need more time to apply, then please contact our recruitment team directly on 0345 010 4000. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.


Serco supports fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required).

Apply now »