Distance Learning Coordinator

Make a Real Difference as a Distance Learning Coordinator 

HMP Dovegate | £28,000 - £30,000 | Education & Rehabilitation

Are you a proactive, organised, and detail-driven administrator looking to do meaningful work? HMP Dovegate is seeking a Distance Learning Coordinator to coordinate and support our vital education programmes—helping prisoners develop valuable skills and transform their futures.

About HMP Dovegate

Operated by Serco, HMP Dovegate is a Category B male prison housing up to 1,060 prisoners. It’s home to the UK’s only privately run, purpose-built therapeutic prison. Education plays a critical role in rehabilitation here—and our Distance Learning programme is central to that mission.

What You’ll Be Doing

• Coordinate and Organise: Manage course schedules, distribute learning materials, and oversee the day-to-day operations of our distance learning provision.
• Track Learner Progress: Maintain accurate records, monitor performance data, and report on retention, achievement, and completion rates.
• Support Learners: Provide prisoners with access to course materials, guidance, and encouragement to help them succeed in their studies.
• Liaise Effectively: Serve as the key link between students, tutors, the Library Team, and external education providers such as universities.
• Manage IT Facilities: Ensure the Distance Learning Classroom is fully functional, with up-to-date digital resources and secure access to learning platforms.
• Ensure Continuity: Support learners transferring to other institutions or being released, helping them continue their education seamlessly.

What We’re Looking For

• Experienced Administrator: Proven track record in a busy administrative role, with strong skills in record-keeping, scheduling, and communication.
• Excellent Organiser: Ability to manage multiple priorities and work under pressure with precision and efficiency.
• Strong Communicator: Confident liaising with diverse stakeholders—from academic institutions to prison staff and learners.
• Detail-Oriented: Skilled in maintaining accurate, confidential data and handling education records responsibly.
• Tech-Savvy: Comfortable using IT systems, databases, and online learning tools to manage student progress and resources.
• Customer-Facing Confidence: You’ll act as the key point of contact between the university and the learner, ensuring smooth communication and support.
• Understanding of Education: Familiarity with the UK education system, especially further or distance learning, is essential.

What we offer

• Salary £28,000 - £30,000
• Pension – Up to 6%
• Employee Assistance Programme
• Serco Benefits package - discounts include cinema, merlin entertainment and online shopping discounts and leisure centre memberships
• A safe and supportive culture
• Chance to contribute to innovation in public services
• A company passionate about diversity and inclusion

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.