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Business Support Administrator

Job Req ID:  114441
Posting Start Date:  10-Apr-2021

Uttoxeter, Staffordshire, GB, ST14 8XR

Contract Type:  Full Time
Job Advertisement: 


HMP Dovegate, Uttoxeter

Salary: £20,000

Permanent (Full-Time, 40 Hrs)


Here at Serco we are looking for an experienced Administrator to join the Business Support Team at HMP Dovegate. Reporting into the Business Support Manager, your responsibilities will include providing administrative support to the Director and the wider Senior Management Team, ensuring that regular communication is made available to the staff group.


As Administrator you will provide administrative support to the SMT, inclusive of taking meeting minutes, managing the official room bookings, boardroom diary and the collection of official visitors. This also includes presenting appropriate reports to the Director in a timely manner for each meeting in the diary, including the morning meeting. Another part of your role will be ensuring staff and prisoner communication is made available via CMS and displayed via the staff rest facility and gatehouse. Other key duties will include:


  • Answering phone calls to the Directors office and liaise with clients competently.
  • Liaising with Workforce Management to ensure the Duty Director and Orderly Officer are identified on gate TV.
  • Managing the catering arrangements for meetings and official visitors.
  • Manage domestic requirements for the Director and Deputy Director throughout the day.


What you will need to do the role:


In order to carry out this role successfully, it is vital that you have excellent IT, written & oral communication skills as you will be working in a busy office environment. IT literacy is one of the most important aspects of this role so advanced levels in Microsoft Packages will be required to enable you to complete your role competently. You must have excellent teamwork, co-ordination skills and an enthusiastic approach to work within a target orientated environment.


Due to the nature of the role, it is important that you are able to plan and organise your workload proactively in a busy environment and demonstrate a positive attitude. You will be confident in your own ability to work alone using your own initiative, as well as maintain good working relationships with colleagues within your team. This is a fantastic opportunity and hugely rewarding for someone who has the ability to reflect on their own performance and strives for continuous improvement.


Why Serco:


Meaningful and vital work - The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives


A world of opportunity - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.


Great people - We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment. 


What we offer:


  • Up to 6% contributory pension scheme
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
  • Employee Assistance Programme
  • A safe and supportive culture
  • The chance to make a positive difference to the prison and court systems
  • A company passionate about diversity and inclusion
  • Serco Benefits package


About Serco


At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.


By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 




Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 


We’re a Disability Confident employer and are committed to equal opportunities. If you have any additional queries, requirements or you need more time to apply, then please contact our recruitment team directly on 0345 010 4000. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.


Serco supports fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required).

Apply now »