Share this Job
Apply now »

Custodial Operations Manager - HMP Thameside

Job Req ID:  89441
Posting Start Date: 

Thameside, GB

Contract Type:  Full Time
Job Description: 


Custodial Operations Manager


HMP Thameside


Salary: £30,306 – £38,257 (+15% LW) Depending on Qualifications and Experience

(Permanent, Full-time, 40 Hrs)


Here at Serco, we are looking for an experienced Custodial Operations Manager to join our team at HMP Thameside. You will provide line management to staff in specific areas of the establishment. This includes responsibility for the management of staff, overseeing the management of prisoners, and coordinating and monitoring of the operations of all areas within the prison. The role is also critical in leading staff by example to ensure all prisoners are treated respectfully and humanely whilst ensuring that staff are fully aware of their accountabilities in delivering a safe, secure and rehabilitative environment.


As Manager you are responsible for driving Serco’s Governing Principles, ensuring that your area of managerial responsibility functions efficiently and effectively, operating within the bounds of all local and national orders, rules and regulations and expectations that members of the public would have of yourself and Serco. Key accountabilities include:


Prisoner Management:


  • Assist the Head of Function (AD) in developing and delivering the offender management unit
  • Ensure that all staff supervise, manage and control prisoners decently, lawfully, safely and securely when carrying out all activities
  • Promote Serco and NOMS policy in all activities and behavior by promoting diversity, decency, safety and reducing re-offending agendas
  • Work collaboratively with other Managers, both within the prison and the wider Custodial estate
  • Responsible for incident management documentation and logging onto the Incident Reporting System (IRS)
  • Ensure actions arising from Standard Audit, Her Majesty Inspectorate of Prisons (HMIP) Action Plans, Managing Quality of Prison Life (MQPL) surveys including Local Self Audit Action Plans and Resettlement strategies are delivered
  • Plan the staff rota/self rostering and work actively to plan and manage delivery of the regime


This role gives you the opportunity to make a significant impact on how well we look after the people in our care, the legacy we give our team members and being an essential part of a secure, decent and caring custodial estate. If you enjoy engaging with people and have strong interpersonal skills, this is a fantastic opportunity to work effectively in a socially diverse environment that has a strong commitment to the rehabilitation of prisoners.



What you will need to do the role:


In order to carry out this role successfully, you must have a minimum of 2 years relevant custodial experience. It is also essential that you have previous Line Management or People Management experience. You will also have:


  • Up to date knowledge of all mandatory custodial training requirements.
  • Good level of computer skills including knowledge of Excel, Word and Outlook applications.
  • Demonstrated sound leadership qualities including motivation and ability to lead by example.
  • Alignment with Serco's Governing Principles and commitment to the highest standards of service delivery.
  • Comprehensive understanding of the operational process’ and procedures.
  • Strong interpersonal skills, written and verbal communication skills.
  • Have a good understanding of conflict resolution & de-escalation and also management of risk and conflict.


Why Serco:


Meaningful and vital work - The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives


A world of opportunity - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.


Great people - We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment. 


What we offer:


  • Up to 6% contributory pension scheme
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
  • Employee Assistance Programme
  • A safe and supportive culture
  • The chance to make a positive difference to the prison and court systems
  • A company passionate about diversity and inclusion
  • Serco Benefits package




About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 


Please click on the apply button to complete your application. 

Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

We’re a Disability Confident employer and are committed to equal opportunities. If you have any additional queries, requirements or you need more time to apply, then please contact our recruitment team directly on 0345 010 4000. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview

*Google Chrome is the preferred browser to access Serco careers website*

Apply now »