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Lead Information Support Assistant

Job Req ID:  108324
Posting Start Date:  22-Feb-2021

Swindon, Wiltshire, GB, SN6 8LA

Contract Type:  Full Time
Job Advertisement: 


Lead Information Support Assistant

Defence Academy, Shrivenham, SN6 8LA

Full time, 37 hours



Sitting within a beautiful and secure site, the Defence Academy hosts 2 lakes and is surrounded by acres of scenic woodland. The Academy trains the future commanders and staff officers of all three UK Armed Services and those from many countries around the world.


The Lead Information Support Assistant (Lead ISA) role is a secondary level position within the Defence Academy Information Management structure.  Working within the 'iHub' as part of a friendly, motivated, energetic and supportive team the role of the Lead ISA is to undertake information management and information assurance duties, which brings together a unique blend of customer service, information administration, user support and software exploitation, within a varied and agile environment. The ‘iHub’ is the point of contact for all information management and assurance activities, and the Lead ISA is a key role in this customer support environment. The Lead ISA will also undertake additional and specific skilled tasks, including:  ordering of services and equipment through MOD approved supplier catalogues, scrutinising such requests for compliance and ensuring value for money by offering alternate solutions where they are more cost effective, providing assistance to the Information Support Officer, and deputising where required, assisting the customer in completion of Data Protection Impact Assessments, offering routine advice on IM, Data Protection and other compliance issues, auditing of physical and electronic assets, induction training and coaching and mentoring for Information Support Assistants, allocation of work within the team, development of departmental work instructions, and the design and management of file plans.


The role comes with its challenges however, you will be joining a supportive team and a friendly working environment.



What you need to do the job


The ideal candidate will be a problem solver, be able to demonstrate excellent communication skills, have an interest in and aptitude for working with technology and an above average level of IT literacy.  Prior experience of working within an Information Management specialist role or within an iHub is essential. 12 months experience within an iHub or similar IM environment is highly desirable. Completion of the MOD Information Support Officer (ISA) and Records Manager (RecMan) courses. Previous experience in creation and management of Microsoft 365 collaborative tools and environments (including the build of Sharepoint sites). You should have above average level of IT/IS literacy, including MS Office/M365. It is essential you have the ability to proactively manage workload and cope under pressure, with conflicting demands of customer and colleagues.




What we offer


There are a range of benefits for working at Serco including a salary of £20,681 Per Annum and 25 days holiday. Our site offers plenty of free onsite parking and there are regular buses from Swindon and Faringdon taking approx. 20 mins. Other Serco benefits include; Up to 6% contributory pension scheme​, Serco discounts including cinema, merlin


Why Serco


Meaningful and vital work: The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives

A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.

Great people: We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.



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