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HR Advisor

Job Req ID:  123841
Posting Start Date:  27-Apr-2021

Solihull, West Midlands, GB, B91 3LT

Contract Type:  Full Time
Job Advertisement: 


People Operations HR Adviser

Homer Rd, Solihull

Full-time, 37.5 Hours

£23,000 - £25,000

*12-month FTC and Permanent positions available.


As part of a centralised team of specialist People Services advisers you will provide professional advice and support remotely via telephone and email to our People Operations Managers across the UK.

You will provide pragmatic and pro-active day-to-day employee relations consulting and providing guidance for our temporary employees, covering all aspects of the employee lifecycle including performance, disciplinary, grievances, maternity/paternity, absence and triaging where necessary to our Case management Team. 

As the first point of contact for the People Operations Managers you will be responsible for supporting with any advice and queries associated to any of the policies related to each of the processes outlined above.

We are looking for an ambitious individual with attention to detail and a continuous improvement mindset. To be successful you will demonstrate experience working in a fast-paced Customer Service Environment to agreed targets and SLAs. You will be able to demonstrate an understanding of Microsoft Office Suite, be comfortable in using HR systems, and answering a high-volume of queries.

You will be numerate and literate, with a minimum GCSE Grade A-C or equivalent in Maths and English. Whilst a CIPD (or equivalent qualification) is not essential, an understanding of HR and experience within a professional HR environment is essential. An understanding of, or experience in Payroll is very desirable but not essential.


What you need to do the Job

  • Excellent generalist/operational HR experience at HR adviser level.
  • Practical experience within a fast-paced HR environment offering advice and support for queries relating to HR policies and procedures
  • A commercial and pragmatic approach to providing HR solutions.
  • Confident operating within a client-facing environment.
  • Delivery focused individual with the ability to work in a self-sufficient manner.
  • Ability to demonstrate presence and credibility within the organisation and manage key stakeholders.  


Why Serco

Meaningful and vital work: As first-line HR support, you’ll be the face of our Serco Workforce Solutions HR function, helping to provide valuable support across the temporary workforce

A world of opportunity: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won’t be hard to find.

Great people: You’ll find yourself working with a variety of highly motivated, supportive and experienced colleagues, where no two days are the same.


What we offer

  • Up to £25k per annum (Depending upon experience)
  • Up to 6% contributory pension scheme
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
  • A safe and supportive culture
  • A company passionate about diversity and inclusion


About Serco


At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.


By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 




Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 


We’re a Disability Confident employer and are committed to equal opportunities. If you have any additional queries, requirements or you need more time to apply, then please contact our recruitment team directly on 0345 010 4000. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.


Serco supports fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required).



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