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Business Support Apprentice

Job Req ID:  264507
Posting Start Date:  20-Jul-2022

Gloucester, Gloucestershire, GB, OX7 9EN

Contract Type:  Full Time
Job Advertisement: 

Title: Business Support Apprentice

Location: Gloucester GL2 28T

Working Week: 40 hours per week, Monday – Friday, 09:00 – 17:00 

Salary: Up to £15000 per annum plus benefits & 25 days annual leave

Apprenticeship Qualification: L3 Business Administrator Standard

Expected Apprenticeship Duration: Up to 18 months



About the role

Looking to kickstart your career in business administration?

Here at Serco, we are looking for an Business Support Apprentice  to join us working within Serco Education’s School Higher Apprenticeship programmes. You’ll provide administrative and organisational support to the team as well as maintain very high standard as customer support. As our new Business Support Apprentice, you will be required to undertake a number of tasks within the department. This is the perfect opportunity for someone who has a willingness to learn and develop their administrative skills.


Serco has a strong commitment to apprentices and training. As a successful Serco apprentice, you will be provided with unparalleled support throughout the duration of your programme and beyond with endless opportunities for career progression within the business.


Your key accountabilities


The role will see you supporting communications with existing and potential students and the delivery team, such as marketing initiatives, updates to students and evaluations.

As part of the role, you will be responsible for general office and administrative support, maintain records and preparing and attending meetings. Other key duties include registering apprentices on online systems, checking all forms are correctly completed, details are correct and ensuring any missing information is obtained.

As well as, regularly checking and recording student usage of the Learning Centre and eAssessor, as you gain more experience, your role will become more challenging and varied with more autonomy to take on tasks.




About you


We are keen to speak to candidates who are team players but do not shy away from working on their own initiative, taking responsibility for their own workload ensuring tasks are prioritised effectively; with the ability to work to strict deadlines whilst achieving a high level of accuracy.

Liaising with colleagues and external customers at different levels is a vital part of this role, therefore, interpersonal skills along with customer care skills with the ability to adapt communication style are highly desirable.

Good administrative skills and an eye for attention to detail with a working knowledge MS Office (including Word, Outlook, and Excel) and a basic understanding of financial procedures along with the willingness to learn to use financial systems are key to be successful in this role. 

The ideal candidate will have GCSE’S grades A* to C (or 9 to 4 in the new grading system) in Maths and English or the acceptable equivalent.



Things to consider

It is essential that you can travel daily to the location in Waterwells Business Park, Gloucester to arrive on time for work.   (Subject to Covid-19 social distancing arrangements).



About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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