Maintenance Assistant

Job Req ID:  285858
Posting Start Date:  24 Nov 2023

Norwich, Norfolk, GB, NR4 7UY

Contract Type:  Full Time
Job Advertisement: 



Norfolk and Norwich University Hospital


Full Time, Permanent (37.5 hours per week).

Day Shifts – (08:00 - 16:00)


Salary: Between £18,993.59 - £25,111.78 (Dependant on experience)


Here at Serco, we’re looking for a Maintenance Assistant to join us at the Norfolk & Norwich University Hospital, offering a unique opportunity to work in a diverse environment providing a wide scope for development of skills and knowledge across the wider building trade as well as making a positive difference in supporting the NHS and community we support.


Main Accountabilities


Reporting into the Engineering Supervisors, you will be part of the engineering team providing electrical, mechanical and building maintenance across the Norfolk & Norwich Hospital site as part of Serco’s Hard FM estates service to the NHS.


You will ensure that the hospitals’ building, fabric, plant, electrical and mechanical services and equipment are maintained to a high standard and ensure their continued safety, efficient and reliability.


You will undertake electrical, mechanical and building planned preventative maintenance as well as first response to carry out minor repairs. This will typically include:


  • Fire damper testing
  • Fire alarm testing
  • Lamp replacement and light cleaning.
  • Emergency light testing
  • Replacement of nurse call leads and emergency pull chords
  • Fire sprinkler testing
  • Medical Gas routine checks.
  • Assist with lift entrapment.
  • Boiler safety checks to include chemical dosage checks.
  • Ventilation grille cleaning.
  • Water safety to include temperature monitoring, water sampling, TMV servicing, etc.
  • Repair leaking taps
  • Meter readings
  • Fire extinguisher checks
  • Replacement of fixtures and fittings
  • Involvement in planned Operating Theatre maintenance work.


What you’ll need to do the role


To be considered for this role you will need to be able to demonstrate previous experience in a similar maintenance role and working within a large complex service organisation. It is preferable that you have knowledge of building and engineering trades as this will be an advantage. You will need demonstrate a professional approach, strong awareness to health and safety, good communication and customer service skills and be able to work well in high pressure situations.


For an informal chat please contact Darren Oakley, Engineering Manager on 01603 646558.


Why Serco?


Meaningful and vital work: Working within Hard FM at Serco means that you’ll play a critical role in ensuring that patients continue to receive the support that they need 24/7.

A world of opportunity: It takes a diverse team to support a hospital and we’re big on internal progression. So, whether you specialise your skills, progress into team management or move into operations, you’ll find all the opportunity you need to evolve your career.


Great people: Hospitals are busy places and you will find yourself interacting with staff, patients, visitors and of course your supportive team. You will be a significant part of the hospital.

What we offer


  • Up to 6% contributory pension scheme.
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, discounts on mobile phone plans and leisure centre memberships.
  • The chance to make a positive difference to the wider public.
  • Interesting, varied and enjoyable work.
  • A company that recognises your contribution.


About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 


Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.