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Youth Escort Custody Officer

Job Req ID:  267621
Posting Start Date:  18-Sep-2022

London, London, GB, N11 1JL

Contract Type:  Full Time
Job Advertisement: 

New Southgate Vehicle Base - N11 1JL 


Could you take someone from confusion to clarity? Could you take them from confrontational to calm? Could you take somebody from secluded to supported?   If so, then a Youth Escort Custody Officer position could be the role for you!


As a Youth Escort Custody Officer your role is to provide court transportation services collecting Children and Young People from prisons, police stations or Youth Offender Institutions and transporting them safely and securely to courts. Once there, you’ll ensure that in our care they feel safe and secure from the point that the escort commences to the point the escort concludes. Once in Court you’re responsible for every aspect of their care throughout the day until it is time for return to custody or release. Duties include searching property or people; ensuring there is a high regard to emotional and physical well-being, and that any anxieties are recognised and managed; prevent escape, self-harm, harm to others and damage to property; ensure food and drink is available and completing paperwork and data entry for the day.


Our roles are 40 hours per week. Daytime shifts Monday- Saturday. You must be flexible as there will be occasions when finish times are unpredictable.


What you need to do the job

The great thing is, there is no previous experience required! What is key is that you are patient and understanding.  Our roles would suit those who have an interest in criminology or psychology and working with children’s & young people.


If you are successful through our eligibility & assessment process, we will invite you to attend a five-week training course that’ll provide you with the skills you need to be a Youth Escort Custody Officer.


You must have excellent written and verbal communications skills and be able to use those skills to manage and control situations. Using language that Children and Young People can understand, whilst showing interest in them as individuals ensures your detainee remains calm and cared for.


This role requires you to collect and travel with the Children and Young People to any of the 7 Youth Offender Institutes in England, therefore it is essential that you hold a Full UK Driving Licence.


Still not sure this is the right role for you? Try our careers assistant to find out more:  Careers Assistant


Our Assessment Process:

Briefing call to assess eligibility -> Competency based Virtual Interview -> short role-play and written exercise.


Why Serco?

  • Meaningful and vital work: Detainees in the right frame of mind ensure courts run on time in a secure way. And we do it right, with over 15,000 prisoner movements a month we only have to use force 0.24% of the time
  • A world of opportunity: Serco's contract covers 104 courts and 16 vehicle bases. Prisoner Custody Officers can progress into Court Custody Management and Base Ops Management roles
  • Great people: You’ll find yourself working with a variety of highly supportive and experienced people


What we offer?

  • Youth Escort Custody Officers at a Vehicle Base can earn between £27,211 & £31,111 dependent upon the driving license and overtime (base salary is £2,811 plus a driving allowance and overtime);
  • Plus pension (matched up to 6%), life insurance; 20 days annual leave rising to 25 after 7 years’ service plus Bank Holidays;
  • Continuous training & development opportunities
  • A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Thrive App, Simply Health Plans, Cycle to Work Scheme Annual Leave Purchase Scheme and more
  • Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts
  • A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion  


About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.



Please click on the apply button to be taken to our careers website


Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.


We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background. 

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