Supervisor Quality Assurance: RNAS Culdrose

Job Req ID:  288158
Posting Start Date:  24 Nov 2023

Helston, Cornwall, GB, TR12 7RH

Contract Type:  Full Time
Job Advertisement: 

Supervisor Quality Assurance

UK&E, Defence, Royal Navy Support

IMOS – RNAS Culdrose

Competitive salary with excellent benefits


Serco are proud to support RNAS Culdrose, one of Europe’s largest helicopter bases, located just outside Helston on the Lizard Peninsula. Here, Serco play a key role in offering maintenance and engineering services to the Royal Navy’s maritime Merlin aircraft fleet.

The Supervisor (QA) will support the QA activities for the IMOS platform, delivering aircraft quality audits and service delivery in accordance with Leonardo DOPs and Serco SMS. 


As part of this you’ll


  • Act as an Auditor for Quality Assurance (QA) Audits within Merlin Depth.
  • Request remedial actions concerning Merlin Depth QA Audits.
  • Coordinate and processing Quality Occurrence Reports (QORs) raised and received by Merlin Depth.
  • Provide advice regarding QORs raised and received by Merlin Depth.
  • Coordinate and processing Non-Conformance Reports (NCRs) and Opportunities For Improvement (OFIs).
  • Act as an Investigator for Health and Safety, Quality and Accident investigations.
  • Act as a Maintenance Error Decision Aid (MEDA) Investigator for Technical investigations.
  • Carry out generic Risk Assessments and Environmental Risk Assessments.
  • Carry out contracted tasks. (in accordance with current Customer Policy and Regulations and other applicable statutory Regulations).
  • Ensure all verbal and written customer complaints and Quality issues are brought to the attention of Serco Engineering Managers and associated customer leads.
  • Ensure the Serco Engineering Managers are to be informed when regulatory, continuation, induction, human factors, promotion, on–job and new equipment training is required for employees.




All Supervisor (QA) are to comply with:


  • The Health and Safety at Work (HASAW) Act 1974.
  • The Serco Management System.
  • Where applicable Customer Policy and Regulations applicable to their grade and position.
  • Company and Customer Environmental procedures.
  • Company Equal Opportunities Policy.
  • Other tasks within their capability are carried out as directed by the Quality System Coordinator.
  • Administration tasks are carried out as required by the Quality System Coordinator.
  • They are fully conversant with and have a complete understanding of the MRP 145 RA 4800 Regulatory Articles, SMS and the Group Policy Statements and Standards that apply to their part of the business.
  • They participate in Continuous Improvement (CI) initiatives and associated programmes when required.
  • When deemed as qualified by the management team to do so and when requested subordinate grades are trained / mentored as a supporting task of the job requirement.



Requirements of the role


  • Have a thorough understanding of rotary wing military (aviation) procedures.
  • Have as a minimum a recognised Internal Auditor Qualification and experience in a Quality Assurance Role.
  • Have the ability to exercise airworthiness maintenance authority.
  • Have a thorough understanding of MAOS and MRP 145 RA 4800 Regulatory Articles.
  • Have a thorough knowledge of Merlin maintenance, logistics, operational support and a good working knowledge of the following:


    • Merlin Aircraft Systems (by Trade).
    • Lean Operating Procedures.
    • Naval Air Publications and Compound – Interactive Electronic Technical Publications (C-IETP).
    • Health and Safety, the Control of Substances Hazardous to Health (COSHH) Regulations, Tool Control and Quality Practices.
    • Engineering and Asset Management Systems.


  • Completed a Maintenance Human Factors Course.
  • To have completed all Serco essential training.
  • Completed a Maintenance Human Factors Course.
  • Have a thorough understanding of rotary wing military (aviation) procedures.
  • An understanding and proven experience of Airworthiness Engineering Safety and Compliance iaw Regulatory and Legislative requirements (MAA and MAOS).
  • Excellent leadership and people management experience
  • An excellent capability to work productively, efficiently & effectively with initiative and drive under tight timescales and pressure whilst maintaining operational outputs


What we offer:


  • Competitve salaries with annual reviews 
  • Up to 6% contributory pension scheme.
  • 29 days annual leave plus bank holidays.
  • A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Thrive App, Simply Health Plans, free flu vaccines and more.
  • Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
  • A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
  • Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
  • Interesting and enjoyable work.
  • Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.



To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We’re also a signatory of the UK Governments Women in Defence Charter, to find out more please click here.


Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 


At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Silver Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.