Share this Job
Apply now »

Admin Support Apprentice

Job Req ID:  140801
Posting Start Date:  14-Sep-2021

Doncaster, South Yorkshire, GB, DN5 8UX

Contract Type:  Full Time
Job Advertisement: 

Title: Admin Support Apprentice

Location: HMP & YOI Doncaster, Marsh Gate, Doncaster DN5 8UX.

Working Week: 40 hours per week, Monday – Friday, 07:00 – 17:00 Shift based

Salary: Up to £12,000 per annum plus benefits & 25 days annual leave

Apprenticeship Qualification: L3 Business Administrator Standard

Expected Apprenticeship Duration: 18 months minimum


Serco has a strong commitment to apprentices and training and as a successful Serco apprentice, you will be provided with unparalleled support throughout the duration of your programme. You will develop the skills you need for the job by working alongside your colleagues and getting hands on experience.


Here at Serco we are looking for an Apprentice Administrator to join us at HMP & YOI Doncaster, Yorkshire. Working within the busy Offender Management Unit/Public Protection Unit.


As our new Apprentice Admin Support Officer, you will work alongside Case Support Team and Public Protection Officers. Conducting interviews with prisoners on entering custody, supporting Prison Offender Managers, gathering information ready for release. And monitoring phone calls/mail within the Public Protection Unit


 Other key duties include:


  • Contributing to the delivery and achievement of all performance measures, contract outcomes and locally agreed targets including KPI’s/CDIs as outlined in your personal development review.
  • Ensuring that all grievances are reported to your line Manager when dealing with workplace concerns.
  • Committing to personal training and development, to ensure that your skills & knowledge are maintained at the appropriate level.
  • Complying with all policies, procedures, and legislation applicable.


As part of the apprenticeship scheme we’ll provide you with L3 Business Administration and L2 Functional English and Maths training (all delivered by our Apprenticeship team at Serco). You’ll also have access to a treasure trove of development opportunities and enjoy the full training, support, and encouragement of our super-friendly team. You will develop the skills you need for the job by working alongside your colleagues and getting hands on experience.


About you


To be successful in this role you will need to be organised, able to plan and prioritise and be a real problem solver! So as well as excellent IT skills you’ll be someone who is thorough and organised in your working approach and be comfortable in dealing with multiple tasks at once.


The role requires a pro-active, well-organised and confident individual with a methodical approach to problem solving along with maintaining good working relationships with colleagues both within their immediate team and throughout the establishment, along with partner agencies based internally and externally. We are seeking an individual who will relish the challenge of working within a specialist administration team so your ability to communicate effectively (both written and verbally) as well as being a committed team player is vital in keeping your internal customers happy.


We use a variety of online tools and technology, so you’ll be happy working with MS Office Suite and can easily turn your hand to online systems and tools. Lastly, you’ll need to have between an A* and E in Maths and English (or 9 to 2 under the new grading system) and have a strong interest in Business Administration.



Things to consider


Whilst this role will allow partial remote working, it is essential that you are able to travel daily to HMP Doncaster to arrive on time for work.   (Subject to Covid-19 social distancing arrangements).



Why Serco?


Meaningful and vital work:  You’ll provide efficient administrative support to the Discipline team within HMP Doncaster Prison processing all paperwork in relation to prisoners custody.


A world of opportunity: Our Apprenticeship Programmes encourage internal advancement and active support is given to all employees’ Continuous Professional Development;


Great people: You’ll find yourself working with a variety of highly motivated, supportive and experienced colleagues, where no two days are the same.  


About Serco


At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.


By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 




Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 


We’re a Disability Confident employer and are committed to equal opportunities. If you have any additional queries, requirements or you need more time to apply, then please contact our recruitment team directly on 0345 010 4000. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.


Serco supports fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required).

Apply now »