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OSO- Operational Support Officer

Job Req ID:  103644
Posting Start Date:  07-Jan-2021

Bristol, GB

Contract Type:  Full Time
Job Advertisement: 



Operational Support Officer

HMP Ashfield, Bristol

Full-Time/ Permanent


Here at Serco we’re looking for an Operational Support Officer to join us at HMP Ashfield based in Bristol. You will report directly to the Public Protection Manager and carry out all duties detailed by them. This will include facilitating prison visits by effectively managing the visitor’s bungalow and visitor entry. You will process and search all visitors into the establishment, process all property handed in by the visitors or handed out to prisoners during each visit.


It is essential that all monitoring is logged correctly and the required data from that monitoring be stored safely and securely. You will complete initial risk assessments for new arrivals at the establishment, process applications from prisoners requesting phone contact with family, friends and external agencies in accordance with PSI 49/2011 and assist in the deliverance of performance to achieve any relevant KPT’s.



As part of this you’ll:

  • Ensure that all monitoring is conducted within the relevant legislation (PSI 49/2011) and that the correct authority is granted to do so before any monitoring takes place.
  • Screen all incoming mail by X-ray (training will be given), dealing with any un-authorised items discovered as per the Local Security Strategy.
  • Liaise with the Police Information Officer and support them in the gathering of evidence.



What you’ll need to do the role

First and foremost, you’ll ideally have worked in a secure environment or similar, but this is not essential as all training will be provided. It would be advantageous if you have any knowledge on MAPPA procedures or security procedures.


The successful applicant will be computer literate, able to work on their own initiative, approachable, efficient and reliable. We are looking for someone that can communicate at all levels, build strong working relationships and be a successful part of an ever-growing team.



Why Serco

Meaningful and vital work - You’ll contribute to the reintegration of ex-offenders back into society, helping them to address the factors that influence criminal behaviour and lowering reoffending rates


A world of opportunity - With six prisons across the UK and a breadth of roles, you’ll be wholeheartedly supported with development and career progression


Great people - You’ll become an integral member of a well-defined and supportive team. who believe passionately in the value of our work.


What we offer

  • Flexible and part time working considered
  • 10-day pa CPD
  • Pension – 6%
  • Bike4Work scheme
  • Employee Assistance Programme
  • Chance to contribute to innovation in the public services/prisons sector
  • A company passionate about diversity and inclusion
  • Serco Benefits package



About Serco


At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.


By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 




Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 


We’re a Disability Confident employer and are committed to equal opportunities. If you have any additional queries, requirements or you need more time to apply, then please contact our recruitment team directly on 0345 010 4000. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.


Serco supports fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required).

Apply now »