Service Delivery Manager

Job Req ID:  288522
Posting Start Date:  28 Nov 2023

Birchwood, Cheshire, GB, WA3 6ZH

Contract Type:  Full Time
Job Advertisement: 

Out of Hours Service Delivery Manager


40 hrs per week on a rota basis (currently 4 on 4 off) with a hybrid working model


Here within our Asylum Accommodation and Support Contract an opportunity has arisen for a Service Delivery Manager to join our team. AASC offers a range of improvements, with particular focus on assisting individuals through the asylum system.


As the Service Delivery Manager, you will be a key member of the Service Delivery team, this role is responsible for managing the service delivery co-ordinators to support the business across the Northwest and Midlands and East of England regions for the AASC contract.

The primary requirement of this role is to manage all administrative, scheduling and coordinating processes for service users accommodated under the Serco AASC contract. These processes cover all aspects of the service user journey, from collection and dispersal into initial accommodation through to the discontinuation of the service users support; as well as the property journey from the point at which a property is onboarded to when it is handed back.



What you need to do the job:


We are looking for an individual who has the ability to successfully engage and create successful working relationships with both internal and external stakeholders.
They must be able to demonstrate effective time management skills and ability to manage and deliver a variety of priority tasks, prioritising own workload to meet specific timescales. 



Knowledge and Qualifications:


  • Good understanding of data manipulation in MS Excel 
  • Experience of working within a target driven environment (desirable)
  • Maths and English to a GCSE level
  • Excellent people management skills with evidence of engaging staff and improving/driving team performance
  • Experience in leading and managing a team
  • Experience of leading and managing change


What we offer:


There are a range of benefits for working at Serco including:


  • A salary of £32,500 Per Annum
  • 25 days holiday
  • Up to 6% contributory pension scheme
  • Employee Assistance Programme,
  • Serco discounts including cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships. 


Why Serco:


Meaningful and vital work: The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives.

A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop.


You’ll be able to broaden your experience and apply your skills in new ways.

Great people: We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment. 



About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.