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Housing Officer Wolverhampton

Job Req ID:  168818
Posting Start Date:  14-Jan-2022

Bilston, GB

Contract Type:  Full Time
Job Advertisement: 


Housing Officer – Wolverhampton

Permanent – Full Time

Salary £24,000 + Company Benefits

Company Vehicle provided


Here within our Asylum Accommodation and Support Contract an opportunity has arisen for an experienced Housing Officer with strong interpersonal skills to work our AASC contract. AASC offers a range of improvements, with particular focus on assisting individuals through the asylum system.


In this role you will ensure that all properties within the allocated portfolio are safe, habitable, fit for purpose and fully equipped by completing Monthly Inspections. You will report Property Faults and complete all minor property repairs and ensuring that all Service Users maintain compliance with the conditions of their support provision. You will provide welfare support and signposting to the Service Users and manage on-boarding and withdrawal of properties as required. There is a requirement to operate an Emergency On-Call system outside of normal working hours amongst all Housing Officers on a rota basis.


This is a role which requires excellent organisational skills due to the variety of accountabilities which also include the following:


  • Responding to customer complaints and requests.
  • Dealing with Medical emergencies and manage any incidents.
  • Ability to manage conflict
  • Management of domestic violence, violence, Anti-social behaviour and child safeguarding needs.


In short you will be a key member of the Housing Officer team and as such you will have patience and understanding and will be self-motivated and able to use your own initiative prioritising and working to tight timescales.


What you’ll need to do the role


Good interpersonal skills are required as you will be working with people where English is not their first language so experience of dealing with people on a face to face basis is essential. A Housing related qualification is desirable or experience of working within a service or property related environment.


You will work flexibly on day shifts and you must have a willingness and ability to travel within the region and occasionally within the UK therefore a valid UK driver’s licence is essential.


Lastly, due to the nature of the role Security clearance at Counter Terrorism Check level and Criminal Record Bureau checks are required (all offers of employment are subject to security clearance checks and approval by the Home Office).



What we Offer

  • Company Vehicle provided
  • Up to 6% contributory pension scheme
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
  • A company passionate about diversity and inclusion



About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.


By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 



Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 


At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident level 3 employer and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. 


At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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