Workforce Management - Arabic Speaker (Talent Pool)

Job Req ID:  292651
Posting Start Date:  24 Jun 2024

Riyadh, SA

Contract Type:  Full Time
Job Advertisement: 

Workforce Management - KSA National
Make a difference every day 

We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by "Bringing National Visions to Life".  
Your Opportunity  

Serco is currently talent pooling for upcoming opportunities. Join our talent pool for consideration in future roles within our organization.


Key Accountabilities 

  • Compiling and publishing rosters using the Time2Work Rostering Tool and Excel in accordance with company policies and standards and forecasted demand monthly;
  • Tracking of staff movements on a day to day operation;
  • Creating and maintaining an overall staff annual leave plan;
  • Planning and scheduling of all required training in conjunction with the relevant stakeholders;
  • Deal with staff roster issues and make necessary adjustments to provide efficient and effective duty arrangements;
  • Monitor and review the effectiveness of the roster arrangements, make necessary adjustments and escalate to Head of WFM for any issues that require further management review;
  • Update and maintain data in relevant sections to ensure staff resourcing, availability, and overtime are accurately recorded
  • Record and update assigned department staff leaves including but not limited to annual leaves, sick leave, time-of-in-lieu (TOIL) quota and claims in the Human Resource System (SAP) for Serco staff and rostered subcontractors.
  • Ensure correct overtime submitted, processed and paid to respective staff as per the assigned department whilst coordinating with the HR Department;


Specific Requirements

  • The job holder will be educated to a level of High School Diploma, General Education Degree or equivalent professional qualification. 
  • Saudi National
  • Excellent organisational skills
  • Highly developed communication, both written and verbal, and interpersonal skills
  • Well developed problem solving skills relevant to dealing with shift or roster allocation scenarios
  • Demonstrated commitment to continuous change and improvement
  • Numerical and planning skills relevant to roster coordination and management
  • Sound negotiation and influencing skills
  • Ability to effectively liaise with a range of internal stakeholders
  • Competent use of Microsoft Office, particularly Excel Spreadsheets


What’s in it for you? 

At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization. We are proud to offer a total reward package at Serco which includes: 

  • Competitive monthly pay and allowances that are commensurate with the role and industry standards 
  • Comprehensive medical insurance coverage and life insurance, so our employees can feel secure in their health and financial wellbeing 
  • We recognize the importance of work-life balance, which is why we offer competitive leave benefits that exceed industry standards 
  • We offer an annual airfare allowance to support our expat colleagues to stay in touch and visit their loved ones 
  • We pride ourselves on providing a supportive work environment where we foster a positive Safety-First culture 
  • We care deeply about our colleagues' wellbeing and offer access to wellbeing programs and platforms to support their physical, mental, and emotional health. 
  • As a global organization, we offer a vast array of career paths for our employees to choose from. The scale and breadth of our organization provides our colleagues with opportunities for growth and variety in their career path, both regionally and globally. 


Join Us 

At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day. 


Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career. 

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit for more information.