FM Systems & Reporting Manager
Riyadh, Riyadh, SA
FM Systems & Reporting Manager
Make a difference every day
Your Opportunity
We are looking for a FM Systems & Reporting Manager will be responsible for the development and implementation of FM systems, ensuring they align with the client’s operational objectives and compliance standards.
The Client is in the process of developing and executing a transformation program. This program involves transitioning from the management of operations and maintenance contracts to the management of contracts related to assets and facilities. The client’s primary objective is to achieve maximum value and benefit for the life cycle of assets and facilities within their estate.
The ideal candidate should have strong problem-solving skills and impeccable communication and presentation skills.
The build it new/ spending era has been and gone. Serco helps businesses and governments maximize ROI and extend the life of their assets. We manage their assets and people and use our data and insights to improve the experience of anyone who interacts with their products or services. We drive operational and cost efficiency on key services through process improvement, innovation and transforming citizen experience providing our Client with Consulting Services to Support Assets and Facilities – Facilities Department.
This role will be based in Riyadh.
Key accountabilities
- Develop a set of controls agreed upon in the system for monitoring performance, reporting, monitoring it and all other activities.
- Development and implementation of FM systems, ensuring they align with the client’s operational objectives and compliance standards
- Support in the development of standards and procedures ready for automation programs and systems aided by the AMS information system.
- Ensure commitment and compliance with automation standards and systems aided by AMS
- Collaborate with system vendors, oversee system implementation and manage the integration of various modules within the client’s existing infrastructure as well as make recommendations.
- Manage and optimize reporting functions from asset maintenance systems, overseeing preventive and corrective maintenance activities.
- Ensure timely scheduling, tracking and reporting on all maintenance tasks to maintain the operational integrity of facility assets.
- Work close with various departments to integrate and enhance facilities management systems, ensuring smooth data flow and interdepartmental coordination for streamlined operations.
- Collaborate with internal and external stakeholders to collate accurate data for reporting purposes
- Generate reports using data obtained from facilities management systems, providing insights on performance, maintenance schedules, cost-effectives and resource utilization.
- Collating data related to maintenance activities such as work order, repairs and preventive maintenance tasks performed on various assets within the facility.
- Gathering and updating information on the status, condition and performance of facility assets, including equipment, systems and infrastructure
- Tracking KPIs regularly to assess performance against established benchmarks and identify areas that require attention or improvement.
- Analyzing work order data to identify trends, common issues, response times and resolution rates to improve the maintenance process and prioritize tasks efficiently.
- Generating reports based on predictive maintenance models that anticipate potential equipment failures or maintenance needs, allowing proactive measures to be taken.
- Customizing reports to cater to different stakeholders, ensuring the data presented is relevant and actionable.
Specific requirements
Knowledge
- Ability to develop strong relationships with internal and external stakeholders.
- Good time management and organisational skills.
- Ability to handle confidential information appropriately.
- Ability to liaise in a professional manner with staff at all levels in the organisation and with external parties.
- Ability to develop self and contribute to the development of others across the Team.
- The ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.
- Expertise in computer-aided operation and maintenance automation systems, including the Asset Management Software (AMS), also known as the Maintenance Management Software (MMS), which is a software package maintaining a database that contains information about operations of entity maintenance.
Education & Qualifications
- Bachelor’s Degree in relevant field
Experience
- Practical and previous experience in KSA
- Previous experience in Public Sectors
- 10 years experience in relevant field is a minimum requirement
What’s in it for you?
At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization. We are proud to offer a total reward package at Serco which includes:
- Competitive monthly pay and allowances that are commensurate with the role and industry standards
- Comprehensive medical insurance coverage and life insurance, so our employees can feel secure in their health and financial wellbeing
- We recognize the importance of work-life balance, which is why we offer competitive leave benefits that exceed industry standards
- We offer an annual airfare allowance to support our expat colleagues to stay in touch and visit their loved ones
- We pride ourselves on providing a supportive work environment where we foster a positive Safety-First culture
- We care deeply about our colleagues' wellbeing and offer access to wellbeing programs and platforms to support their physical, mental, and emotional health.
- As a global organization, we offer a vast array of career paths for our employees to choose from. The scale and breadth of our organization provides our colleagues with opportunities for growth and variety in their career path, both regionally and globally.
Working with Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play.
We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen
services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
Join Us
We take pride in what we do