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MyHR Subject Matter Expert

Job Req ID:  255462
Posting Start Date:  08-Jun-2022

Dubai, Dubai, AE

Contract Type:  Full Time
Job Advertisement: 

MyHR Subject Matter Expert (Payroll Officer) - 3 months Fixed Term 

Make a difference every day


The Job Opportunity

Serco is looking to hire a Subject Matter Expert; someone who is proactive, initiative driven and is responsible for the delivery and coordination of MyHR transactional services (payroll, OM, Helpdesk and Employees’ records management) between the onshore and offshore HR Shared Services teams by implementing effective and efficient processes and solutions. Coordinating day to day operations, issue resolution and ad hoc training/knowledge transfer.

Serco delivers essential public services to customers in the UAE on behalf of governments, semi-governments and large private corporations


This a fixed term opportunity of 2 months duration only.


Key accountabilities

  • Provide payroll related support to the offshore payroll team to enable accurate and timely pay of all employees.
  • Ensures transactional process documentations (LWI’s) are developed, maintained and implemented for all MyHR processes. Working with appropriate stakeholders to ensure timely and complaint management of the above.
  • Supports internal and external audit of offshore MyHR and their services, while ensuring control environment meets our standards.
  • Responsible for effective and timely knowledge transfer to the offshore MyHR team of new requirements and/or improved processes and ways of working; ensuring full awareness and comprehension of process requirements to deliver compliant services in line with SLA’s.
  • Assist the Support Services Team in resolving shared services process related conflicts and issues within Serco Middle East contracts and/or offshore transaction centre.


What we are looking for in our candidates

  • Sound knowledge of HR Shared Services ways of working.
  • Strong knowledge of principles and procedures for personnel information systems (SAP).
  • Ability to understand complex systems and possess good IT skills.
  • Strong organisational skills, detail oriented, and the ability to handle multiple priorities and deliver on promises.
  • Working closely with a remote team
  • Knows how to deliver against performance metrics.


Specific requirements

  • A minimum of 3-5 years’ experience working on HR transactional services including payroll and helpdesk.
  • Experience of working remotely with other team members.
  • Experience and understanding of dealing with customers and conflict resolution techniques.
  • Experience of working within a Shared Service/Support function.
  • Relevant Bachelor degree with Human Resources or Business Management.


Working with Serco

At Serco, not only is the nature of the work we do important, everyone has important role to play.


We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.


Join Us


Take pride in what you do


Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit for more information.

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