Bid Manager

Bid Manager
Make a difference every day 

We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by "Bringing National Visions to Life".  
 
Your Opportunity  

We are looking for a Bid Manager who is proactive, positive, innovative, customer focused, responsive and able to develop and sell tailored solutions and consistently deliver results. This role holder will be responsible for end-to-end management of Serco’s bid pursuits throughout the entire bid lifecycle, where you will be working closely with the business development lead, bid team, solutions experts and support functions within a bid, this role will be responsible for delivering high-quality bids on time and within budget. 

This role will be predominantly based out of the UAE with regular travel to KSA (and other GCC countries) required.  

Key Accountabilities

• Responsible for end-to-end management of Serco’s bid pursuits throughout the entire bid lifecycle (typically from Gate 0 through to Gate 5) 
• Proactive management of allocated opportunities from qualification through to contract award (where required) including managing the solution design process, articulation of the value proposition, strategy development and proposal management.
• To lead and motivate high performing bid teams, in accordance with Serco’s governing principles, with an expectation to be competitive, compliant and win. 
  o    Effectively lead the right resources including Finance & Commercial, HR, Solutions Development and Supply Chain. 
  o    Lead, create and implement winning bid strategies to secure growth for Serco’s regional business.  
  o    Manage a diverse range of stakeholders – both internal and external; with a key focus on key identified client accounts. 
• To lead the strategic development of bids to ensure a persuasive, commercially competitive offering that fully reflects customer requirements. 
  o    Ensure development of competitive and sustainable bids within approved Serco business parameters.  
  o    Develop and implement innovation and continuous improvement in all bids and bid management practice.  
  o    Responsible to ensure all bids comply with RFP requirements and are technically compliant.
  o    Provide technical writing, editing, and proof-reading of all allocated proposals prior to submission. 
• To deliver high-quality bids on time and within budget:
  o    Create and implement bespoke project plans to ensure the delivery of bid requirements on time
  o    Monitor bid progress against plan with key accountability for escalation and decision making for identified bids / projects. 
• Involvement and ownership (where identified) of Serco’s key accounts in region. 
  o    Works closely with account team and customer (as required) to gather all required insights needed for the development of a successful proposal and bid.
  o    Early bid preparation including developing win strategy and green hats.
  o    Accountable for MS Dynamics pipeline data accuracy and bid updates for internal reporting. 

Specific Requirements 

• This individual is likely to have at least a degree or equivalent professional qualification, or be able to demonstrate strong intellectual capacity, including excellent literacy and numeracy.
• 4 years+ of managing complex bids and project processes. 
• Built and lead successful winning bids valued at GBP 10m+ per annum
• Highly developed written skills and ability to critically review others work
• An ability to use the full range of MS Office applications (Word, Excel, PowerPoint)
• Understand and interpret customer needs to deliver strategic competitive and innovative tender responses
• Demonstrates reasonable commercial acumen and ability to gather information to support commercial decisions.
• Working within successful organisation(s), ideally in a service-based, government / quasi-government contracting space. 
• Programme / project management experience
• Considerable involvement in a bidding / transition / operation environment
• Desirable sector and market knowledge in the any of the following fields: Citizen Services, Justice & Immigration, Defence, Airport Operations, Asset Management and Fire Rescue Services. 

What’s in it for you? 

At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization. We are proud to offer a total reward package at Serco which includes: 

• Competitive monthly pay and allowances that are commensurate with the role and industry standards 

• Comprehensive medical insurance coverage and life insurance, so our employees can feel secure in their health and financial wellbeing 
• We recognize the importance of work-life balance, which is why we offer competitive leave benefits that exceed industry standards 
• We offer an annual airfare allowance to support our expat colleagues to stay in touch and visit their loved ones 
• We pride ourselves on providing a supportive work environment where we foster a positive Safety-First culture 
• We care deeply about our colleagues' wellbeing and offer access to wellbeing programs and platforms to support their physical, mental, and emotional health. 

• As a global organization, we offer a vast array of career paths for our employees to choose from. The scale and breadth of our organization provides our colleagues with opportunities for growth and variety in their career path, both regionally and globally. 

Join Us 

At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day. 

Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career. 

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information.