ANS Safety and Quality Manager

ANS Safety and Quality Manager

Make a Difference Every Day

We are a multinational organization with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by "Bringing National Visions to Life". 

Your Opportunity

We are seeking an experienced candidate to develop and lead the implementation of robust Safety Management System (SMS) and Quality Management System (QMS) frameworks , ensuring compliance and alignment with Civil Aviation Authority standards and practices. The Safety and Quality Manager provides strategic guidance and subject matter expertise in the design, implementation, and continual improvement of the organisation’s SMS and QMS, ensuring alignment with ICAO requirements, national regulations, and international standards

This role brings with it an emphasis on capability building, knowledge transfer, and the creation of sustainable safety and quality cultures, while acting as a mentor and strategic advisor to Serco's client.

Key Accountabilities

• Support the Serco's clients' teams with the design, implementation, and integration of both SMS and QMS into ANS operations.
• Mentor local safety and quality personnel and operational leaders to build sustainable in-house capability.
• Guide the organisation in tailoring ICAO-compliant SMS and QMS frameworks, including policy development, risk management processes, and reporting structures.
• Advise senior management and operational heads on safety and quality management strategy, policy development, and compliance risks.
• Assist Serco's client in preparing for audits, certifications, and oversight by the national aviation authority or ICAO.
• Provide expert input on aligning SMS and QMS initiatives with international regulatory frameworks such as ICAO Annex 19, Doc 9859, ISO 9001, EASA regulations, and applicable national standards.
• Develop safety and quality staff capability through planned development and learning activities that raise awareness, motivate, and build individual adaptability to changing role requirements.
• Work collaboratively with Serco's Client's personnel to maintain and foster safety- and quality-conscious cultures, where all staff actively seek continual improvement in their daily operations.
• Take the lead in conducting risk and hazard reviews, and advise on risk identification, classification, and mitigation strategies suitable for a growing ANS environment.
• Support local teams in establishing risk registers, safety performance indicators (SPIs), and quality performance metrics.
• Ensure compliance with statutory and regulatory requirements as defined by state legislation, CAA, ICAO, and other external safety and quality standards.
• Ensure that all accidents, incidents, occurrences, and quality deviations are reported and managed in accordance with regulatory and organisational requirements.
• Address all internal and external audit findings assigned to the safety and quality domains within agreed timescale
• Advise on the structure, scheduling, and independent review of internal audits for both safety and quality systems, supporting capacity-building for internal auditors.
• Serve as a key interface with CAA on safety and quality matters, supporting responses to oversight findings, certification audits, and regulatory changes.
• Promote safety and quality awareness through workshops, briefings, mentoring, and the development of training content tailored to local staff and management..
• Interface with Serco ME ANS as required on progress, risks, and lessons learned; leverage their expertise and resources to support the deployed organisation effectively.
• Support drafting of procedures, manuals, and safety and quality documentation required for regulatory approvals
• Encourage cross-departmental collaboration and staff ownership of safety and quality outcomes to strengthen organisational resilience.

Specific Requirements

• Recognised Aviation Safety Management and  Quality Management, Aviation, Engineering, or a related discipline.
• Validated Air Traffic Controller licence in at least one of ADI/ADV, APS, or ACS from a recognised international airport (An equivalent level of airport operations experience will also be acceptable).
• Qualified Auditor with ANSP-specific experience (e.g., ISO 9001:2015 Lead or Internal Auditor certification).
• Demonstrable experience in Incident Investigation.
• At least 10 years’ experience in quality and/or safety management, including 5+ years in a senior or advisory role within aviation or ANSP environments.
• In-depth understanding of ICAO Standards and Recommended Practices (SARPs), including Annex 19, Doc 9859, and relevant national/regional regulatory frameworks such as EASA and CAA.\Familiarity with Safety Management Systems (SMS), Quality Management Systems (QMS), and integrated management systems.
• Experience advising civil aviation regulators and/or participation in ICAO USOAP/ANSP audits.
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What’s in it for you? 

At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization. We are proud to offer a total reward package at Serco which includes: 

• Competitive monthly pay and allowances that are commensurate with the role and industry standards 
• Comprehensive medical insurance coverage and life insurance, so our employees can feel secure in their health and financial wellbeing 
• We recognize the importance of work-life balance, which is why we offer competitive leave benefits that exceed industry standards 
• We offer an annual airfare allowance to support our expat colleagues to stay in touch and visit their loved ones 
• We pride ourselves on providing a supportive work environment where we foster a positive Safety-First culture 
• We care deeply about our colleagues' wellbeing and offer access to wellbeing programs and platforms to support their physical, mental, and emotional health. 
• As a global organization, we offer a vast array of career paths for our employees to choose from. The scale and breadth of our organization provides our colleagues with opportunities for growth and variety in their career path, both regionally and globally. 

Join Us

At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day. 

Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career. 

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information.