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Applications & Business Analyst

Job Req ID:  118242
Posting Start Date:  08-Apr-2021
Location: 

Lavadia, New South Wales, AU, 2462

Contract Type:  Full Time
Job Advertisement: 
  • Be a key subject matter expert in applications with ability to map the processes for both current and target models
  • This Role will be the "Go To" person for application questions, defect indentification, issue logging and general day to day upkeep and administration
  • Work in Brand New Technology Infrastructure, State of the Art Facility
  • Work in a passionate multidisciplinary team

About You
You are an experienced Applications and Business Analyst with the highest level of personal integrity who demonstrates Serco’s values and is passionate about making a positive difference every day.

An excellent communicator, you are accustomed to managing multiple internal and external relationships, availability, maintenance and lifecycle of the ICT environment. Detail orientated, you are proactive, and solution focused, whilst always remaining focused on following correct procedures. You enjoy being involved and having input into the development of Operational procedures and processes.

About the Role
Clarence Correctional Centre will comprise of a complex and highly secure ICT environment. Reporting to the ICT Services Delivery Manager you will be required to provide the business with support in the daily use and administration of the applications being used across the centre. A natural communicator and problem solver, you will be a key interface between the business and the IT technical teams.

As a professional who thrives on being an SME, you will be the expert in the applications that are used by the business. The role will be the “go to” person for application questions, defect identification, issue logging and general day to day upkeep and administration.

To be successful in this role, you will have:

  • Degree qualified in Information Technology, or a related discipline.
  • 3-5 years of industry experience, with 2years in business analyst or systems analyst
    experience.
  • Knowledge, experience and skills in Business solution design areas of:
    Requirements and Analysis
    • Target and Future State Operating model definition
    • Use Case Definition and Modelling
    • Process modelling
    • Usability factors
  • Knowledge, experience and skills in Application systems
  • Ideal candidate must be self-motivated with a proven track record of senior solution
    leadership in delivering large and complex projects and transformation initiatives.
  • Workshop facilitation skills
  • Excellent written and interpersonal communication skills and a team player
  • Demonstrated ability to build strong relationships and influence key stakeholders as
    well as vendors

As the ITC Application support analyst, you will have the opportunity to provide the business with varied support in the daily use and administration of the applications being used throughout the facility and will be a key interface between the business and the IT technical teams.

 

About Us

We have been operating correctional services in Australia for almost 15 years. As a prison operator, safety and security is always our first priority and the new Clarence Correctional Centre is no exception.  Newly opened in mid-2020, this 1,700-bed state-of-the-art facility is the largest correctional centre in Australia. 

 

At Serco, you’ll be part of a team of more than 50,000 people delivering essential services on behalf of governments and organisations around the world. We apply world's best practice, insights and technology across six key sectors: Citizen Services, Defence, Healthcare, Immigration, Justice and Transport. But no matter your role or where you’re based, we each share the same goal – to bring service to life to make a positive difference every day.  To learn more please visit www.graftonserco.com.au

 

About NSW Mid-North Coast

Located on the beautiful NSW Mid-North Coast approx. 6 hours’ drive from Sydney and 4 hours from Brisbane our region offers rainforests, epic headlands, sand dunes and some of the best Australian beaches with a variety of multi-cultural cafes, restaurants and friendly community towns. Our region has something to offer everyone from trail walks in National Parks, ocean adventures, sporting, relaxation and a vibrant culture. With recent Pacific Highway upgrades and investment in infrastructure, and with affordable housing and access to good schools and recreation options, you can select the ideal community location for your next career move with your family. Our closest communities are Grafton set on the Clarence River or if you are looking for that beach lifestyle consider Yamba, Woolgoolga, or Coffs Harbour with additional smaller beach communities along the way that all offer something unique.

 

Join Us

If you are inspired to make a positive difference and would like to be considered for this opportunity, please submit your cover letter and resume by clicking the 'Apply Now' button.

Serco values of Trust, Care, Innovation and Pride underpin everything we do.  We are curious, creative and collaborative. Our people help in ways that matter.

 

We are committed to diversity and we encourage people from different backgrounds including Aboriginal and Torres Strait Islander people, culturally and linguistically diverse and people with disabilities to apply.

 

Serco acknowledges the First Nations people of the Clarence Valley.  We are committed to diversity and encourage people from different backgrounds including those people who are culturally and linguistically diverse as well as people with disabilities to apply.

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