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Female Correctional Case Officer

Job Req ID:  87415
Posting Start Date:  06-Apr-2021

Grafton, New South Wales, AU, 2460

Contract Type:  Full Time
Job Advertisement: 


Change lives and serve with pride


As a Correctional Case Officer with Serco, you’ll serve as a role model, diplomat and leader in this frontline position where no two days will ever be the same. You’ll be constantly on the move, spending your time with the inmates and working between different locations throughout a new state-of-the-art facility.


You’ll play a key leadership role in guiding inmates throughout their rehabilitation, with the opportunity to make a meaningful impact on their lives. This is a dynamic career opportunity that can instill a real sense of pride from doing important and meaningful work each day. You will join our highly supportive team that is dedicated to rehabilitation, reintegration and reducing the financial and wider costs of crime to the public. We are committed to diversity to build great teams and ensure those within our custody feel comfortable and supported in their rehabilitation journey. At any one time, half of our correctional workforce onsite are female.


This role is perfect for those looking to make a transition into a new and rewarding career. We will provide you with the training and qualifications you’ll need to be successful, as well as access to paths for continued career advancement.

About you


To be successful in this role, you will:


  • have a frontline, customer-centric background with an aptitude for remaining calm in difficult situations
  • have similar experience within a correctional environment or looking for a new career
  • either hold your Certificate III Correctional Practice (CSC30115) or
  • eligible to obtain a Cert III Correctional Practice (CSC30115)
  • maintain a high level of integrity and ethical behaviour
  • maintain a high level of resilience and self-awareness
  • enjoy working in a team environment
  • respects the diversity of inmates, colleagues and others
  • have the tenacity to resolve practical problems
  • have experience in handling sensitive information and situations
  • display a competent level of computer literacy and report writing
  • have proficient interpersonal and communications skills
  • have a good level of fitness


About Us


At Serco, you’ll be part of a team of more than 50,000 people working across more than 20 countries worldwide. But no matter your role or where you’re based, we each share the same goal — to bring service to life to make a positive difference every day.

Clarence Correctional Centre is Australia’s largest and most innovative correctional facility. We take pride in making a positive difference through our prison management rehabilitation and reintegration expertise, ensuring the safety and security of inmates, staff and the community.

Providing employment opportunities for people from all backgrounds and cultures is an important part of Serco Asia Pacific’s Diversity and Inclusion Strategy 2018-2022 and our Asia Pacific Innovate reconciliation Action Plan (RAP).  Positions have been identified for Female Correctional Case Officers in accordance with the Anti-discrimination Act 1977 (NSW).


We are committed to diversity and we encourage people from different backgrounds including Aboriginal and Torres Strait Islander people, culturally and linguistically diverse and people with disabilities to apply.




About Grafton


Located on the NSW Mid-North Coast, Grafton is approx. 6 hours’ drive from Sydney and 4 hours from Brisbane. Set on the Clarence River, it is the main hub for the Clarence Valley with a rich natural beauty and is ideally located if you prefer the hinterland or the ocean as your backdrop.  With recent Pacific Highway upgrades and investment in infrastructure, and with affordable housing and access to good schools and recreation options, it is the ideal location for your next career move with your family.


Ready to join our diverse team of difference-makers?

Apply now »