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Customer Contact Officer - Dandenong

Job Req ID:  145362
Posting Start Date:  29-Aug-2021

Dandenong, Victoria, AU

Contract Type:  Full Time
Job Advertisement: 

Serco is seeking Customer Service Professionals looking to develop a rewarding career, acquire new skills and grow with experience.


At Serco we recognise the unique skills and experiences people bring into our organisation. We provide a range of benefits to support our paramount commitment to staff morale and engagement including:

  • Fully paid, comprehensive classroom and on the job training in our dedicated training facilities
  • Rewards and recognition program, including awards and corporate retail discounts
  • Ongoing training tailored for your personal development goals, including opportunities outside your current team or location
  • Friendly and diverse team with inclusivity and care at the heart of everything we do. 

About the Role
Utilising your previous Call Centre / Customer Service experience, you will be servicing customer inbound calls on behalf of an Australian Government department from our Dandenong contact centre.


The centre operates between 7:00am and 11:00pm Monday to Friday, with the flexibility to work extended hours. Full Time availability is essential.

  • Be part of our first-class customer service team, helping improve people’s lives
  • Manage complex inbound enquiries and deliver against consistent KPIs
  • Log detailed interactions for all tasks and actions in accordance with our client’s policies   
  • Manage secure and sensitive data with professionalism and empathy
  • Access ongoing coaching and development to deliver first class service.

About you

  • Must hold Australian Citizenship
  • Previous customer service experience in a fast-paced environment
  • Engaging phone manner with strong desire to learn new skills
  • Ability follow processes and solve problems
  • Applicants will need to successfully complete a police clearance prior to commencement.


Apply now:
If you are inspired to make a positive difference and would like to be considered for this opportunity, please apply now.



To learn more about customer service roles at Serco please watch - A different kind of customer service career



Serco values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people help in ways that matter.

We are committed to diversity and we encourage people to apply from different backgrounds. By joining Serco you will have access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LBGTI+) Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.


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