Customer Service Careers | Multiple positions available across multiple locations

Recruiting Customer Service Officers – roles available for an immediate start supporting Australians in need

After-hours and weekend work available!

Join us and belong to our first class customer service team delivering critical customer service support for people across Australia, including those impacted by the recent major flood events.

We are urgently recruiting Customer Service Officers (CSOs), with positions available now in the following Victorian locations:

Our CSOs provide vital support for people in need across Australia, helping them to access:

  • Disaster relief
  • COVID-19 vaccinations
  • Employment services
  • Services for older Australians
  • MyGov website
  • Plus a raft of other services calls that support the Australian community in times of need.

You will be doing important work that matters, helping Australians access vital government services in times of need:

  • Fully paid training (Mon-Fri / 8.30am - 4.30pm) – no previous experience required
  • Full time permanent and flexible part time roles available
  • Evening and weekend work is available, with an attractive loading in pay rates for after-hours shifts
  • Australian citizenship required.

These are positions of trust and responsibility, where you can make a positive difference to people’s lives every day.

Why Serco?

A career with Serco will be more than you imagine. You'll be challenged. You'll be inspired. And you'll be proud to make a positive difference.

  1. A combination of employment types including full time permanent and flexible part time roles available 
  2. 4 weeks paid training on-site
  3. Excellent career development opportunities
  4. 6 weeks paid maternity leave following 12-months continuous service full time
  5. 2 days paid community service leave
  6. 8 days additional paid community service leave for Reservists
  7. Benefits@Serco.

Meaningful work

You will do interesting work that matters:

  • Build a fulfilling career and do work that you enjoy
  • Deliver essential services that improve people’s lives
  • Have a say in how we can do things better and make your mark.

A world of opportunity

Our diverse and global operations offer you incredible opportunities to learn and expand your career:

  • A role that matches your area of expertise
  • Broaden your experience and learn from expert colleagues
  • Apply your skills in new ways and even in another part of the world.

Great people

Be part of a motivated team who will encourage you and help you to succeed.

  • Receive the support and the resources to do your best work
  • Work in a team environment with colleagues who support each other
  • Be part of a company committed to living its values every day.

A career with Serco is a career with unlimited potential, where you can make a positive difference every day?

When you join Serco you'll do interesting work that matters with incredible opportunities to learn and develop as part of a diverse and global organisation.

Sound good? Join us and make a difference every day

A number of roles require minimum standards to be met in terms of skills, qualifications and compliance requirements.  All applicants must be Australian Citizens, undertake a full security clearance and complete an online medical prior to commencement.

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