Customer Service Jobs | Multiple fixed term as casual positions available working from home

We are seeking customer service professionals to join us immediately to deliver essential government support services.

If you have the right to work in Australia, possess exceptional customer service skills and want to make a difference helping people access vital government services, join us and apply now.

  • Multiple fixed term and casual positions available, where you will enjoy a range of flexible working hours between 8am – 8pm (AEDT), 7-days a week
  • Work from home from anywhere in Australia, in a supportive and caring contact centre environment
  • Contribute to the safety of Victorians and those travelling through Victoria by providing outstanding customer service.

You will be doing important work that matters:

  • Answering calls on behalf of a Victorian State Government Agency
  • Helping citizens and travellers with their questions, solving problems and delivering solutions-based customer service outcomes
  • You will be well supported with training, knowledge documents & scripts, and coaching & team leader support.

These are positions of trust and responsibility, where you can make a positive difference to people’s lives every day.  

Why Serco?

A career with Serco will be more than you imagine. You'll be challenged. You'll be inspired. And you'll be proud to make a positive difference.

  1. Multiple fixed term and casual positions available
  2. Work from home, from anywhere in Australia
  3. Supported with training and coaching
  4. Excellent career development opportunities
  5. Benefits@Serco.

Meaningful work

You will do interesting work that matters:

  • Build a fulfilling career and do work that you enjoy
  • Deliver essential services that improve people’s lives
  • Have a say in how we can do things better and make your mark.

A world of opportunity

Our diverse and global operations offer you incredible opportunities to learn and expand your career:

  • A role that matches your area of expertise
  • Broaden your experience and learn from expert colleagues
  • Apply your skills in new ways and even in another part of the world.

Great people

Be part of a motivated team who will encourage you and help you to succeed.

  • Receive the support and the resources to do your best work
  • Work in a team environment with colleagues who support each other
  • Be part of a company committed to living its values every day.

Sound good? Join us and make a difference every day

A number of roles require minimum standards to be met in terms of skills, qualifications and compliance requirements. All applicants must have access to a suitable ergonomic environment where you can work effectively and safely from home, have access to either NBN or ADSL internet service, plus have the right to work in Australia.  All applicants must have the right to work in Australia, undertake a full security clearance and complete an online medical prior to commencement.

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