Customer Service Careers

We are seeking customer service professionals to support our growing business

Join us and belong to our first class customer service team delivering essential services for Australians.

The skills you will acquire, the experiences you will enjoy and the connections you will make will provide exceptional opportunities for you to build a career within the skilled workforce of the future.

If you are an Australian citizen we can offer full time permanent and flexible casual roles, with fantastic opportunities for you to develop your call centre career at contact centres located at:

Box Hill (Melbourne)

Varsity Lakes (Gold Coast)

Burnie (Tasmania)

You will be doing important work, helping Australians access vital government services:

  • Answering and responding to customer calls on behalf of an Australian Government Department
  • Helping members of our community access a range of important financial and support services
  • Assisting taxpayers to understand their obligations and the government support options available to them.

These are positions of trust and responsibility, where you can make a positive difference to people’s lives every day.  

Why Serco?

A career with Serco will be more than you imagine. You'll be challenged. You'll be inspired. And you'll be proud to make a positive difference.

  1. A combination of employment types including full time permanent and flexible casual available 
  2. 4 weeks paid training on-site
  3. Excellent career development opportunities
  4. 6 weeks paid maternity leave following 12-months continuous service full time
  5. 2 days paid community service leave
  6. 8 days additional paid community service leave for Reservists
  7. Benefits@Serco.

Meaningful work

You will do interesting work that matters:

  • Build a fulfilling career and do work that you enjoy
  • Deliver essential services that improve people’s lives
  • Have a say in how we can do things better and make your mark.

A world of opportunity

Our diverse and global operations offer you incredible opportunities to learn and expand your career:

  • A role that matches your area of expertise
  • Broaden your experience and learn from expert colleagues
  • Apply your skills in new ways and even in another part of the world.

Great people

Be part of a motivated team who will encourage you and help you to succeed.

  • Receive the support and the resources to do your best work
  • Work in a team environment with colleagues who support each other
  • Be part of a company committed to living its values every day.

What is it like to work at one of our Contact Centres?

  • "That’s why I love my job – at the end of the day I have helped someone in need and that is extremely rewarding,”

    Melissa James

    Contact Centre Officer, Essendon Fields

  • “When COVID-19 hit, the types of queries we needed to handle changed, and I was quickly upskilled and trained to handle more complex cases”

    Nader (Nad) Nassif

    Contact Centre Officer, Mill Park

  • “The working environment at Serco is great. We have people from every age group, background and culture, all coming from different jobs and industries.”

    Hazel Ozturk

    Customer Contact Officer, Mill Park

  • “There is potential to build on your career quickly at Serco. There is fast growth in the wider business and the increased need for the services it provides means there are constantly new opportunities for growth and advancement.”

    Craig Prollius

    Contact Centre Officer, Essendon Fields

A career with Serco is a career with unlimited potential, where you can make a positive difference every day?

When you join Serco you'll do interesting work that matters with incredible opportunities to learn and develop as part of a diverse and global organisation.

Sound good? Join us and make a difference every day

A number of roles require minimum standards to be met in terms of skills, qualifications and compliance requirements.  All applicants must be Australian Citizens, undertake a full security clearance and complete an online medical prior to commencement.

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