Start with a job, stay for a career

Our Care2Connect program offers a range of activities to support aspiring and former employees on their career journey and helps us stay connected.  

Care2Connect offers participants networking and professional development opportunities, with the aim of informing members on new employment opportunities across Serco as they arise.

Serco operates in a dynamic service environment and we are often asked by our government clients to respond quickly. When this happens, we prioritise reaching out to our Care2Connect community members first, to let them know about new job opportunities, not only for themselves but family and friends.

Employee referrals are also an important source of new people and skills for our business – we encourage our Care2Connect members to refer friends and family for roles as they become available across our business.

Talent Management Office Spotlight

Start with a job, stay for a career!  Some of our team share their Serco journey from Customer Contact Officer to the Talent Team, casual > contract > fixed term > permanent career role!  If you are looking for a meaningful career within Serco Contact Centres, where you can make a positive difference to people’s lives every day, please take a look at the various opportunities here. We'd love to see you achieve your career goals within Serco!

Care2Connect exclusive benefits

Career coaching

Receive one-on-one Career Coaching from expert members of Serco's Talent Acquisition team.  Receive guidance on effective job search strategies, feedback on your resume, tips on how best to prepare for a job interview and insights into successful interview techniques.

To register your interest, email the Care2Connect team on

Loyalty rewards

Enjoy access to Benefits@Serco, which includes fantastic shopping, technology, dining and entertainment savings and discounts.  

To register your interest, email the Care2Connect team on

Log on to Flare today

Serco social benefits

Stay tuned on this page and continue to enjoy immediate access to a great array of new benefits as they're released. Find out more 

Exclusive training and development webinars

Attend our exclusive series of online training and development webinars, where you will hear career development stories and insights into what it takes to be successful from some of industry's finest and brightest.

To register your interest, email the Care2Connect team on

24x7 Employee Assistance Program

Free & Confidential 24x7 Employee Assistance Program through Converge: 1300 687 327 


Stay connected with the happenings at Serco Citizen Services.

Check out the latest edition

Live virtual ‘Serco Jobs’ forums

Attend our 'Serco Jobs' forums to learn about career opportunities available at Serco.

To register your interest, email the Care2Connect team on

Online wellbeing check-in's

Staying connected is important to one's wellbeing.

To register your a check-in, email the Care2Connect team on

Care2Connect vlog series

Stay up to date with the latest news and learn more about some of the current job opportunities available.

View vlogs

News hub

Australia’s new icebreaker, RSV Nuyina, has today begun its voyage to its new home port of Hobart, under the Serco crew.

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Serco and Facilities First, are proud to provide our support to Special Olympics in South Australia.

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Serco Australia has launched a dedicated First Nations People Careers Campaign, designed to provide specific career opportunities for First Nations people across the national workforce.

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Serco continues to help make Melbourne one of the world’s most liveable cities, having been awarded a three-year contract extension to continue providing diverse open space management and maintenance services to keep Melbourne’s public spaces safe and looking their best.

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Serco wins Naval Business of the Year at the 2020 Australian Defence Industry Awards

Held in Sydney, Canberra, Brisbane and virtually, the 2020 Defence Connect Australian Defence Industry Awards celebrated the best of the best in Australia’s defence industry, recognising the outstanding contribution of professionals and businesses.

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Serco leads the way with NAIDOC Week innovations at Clarence Correctional Centre

Clarence Correctional Centre (CLA) celebrated its inaugural NAIDOC Week, taking an innovative approach to addressing the culturally specific needs of Aboriginal and Torres Strait Islander inmates.

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Our work | Citizen Services

The work we do in Serco Citizen Services touches the lives of people across Australia, every day. We make a positive impact by helping people access government services, improving road safety and helping commuters travel around our cities on public transport. In everything we do, we address our customers’ needs through innovative design and efficient delivery of service solutions, utilising technology and efficient, agile operational models.

This enables us to help governments meet the growing demands placed upon them by digital transformation, empowered citizens, growing populations, and the need to do more and deliver quality services with less.

Stay Connected