Serco Pathways

Opening doors. Changing lives. Strengthening communities.
Our Pathways programmes are designed to support people who have faced barriers to employment into secure, meaningful roles as part of Team Serco – with tailored support for groups such as people with disabilities, people with criminal convictions, care leavers, people with experience of homelessness, military service leavers, and military partners, spouses and families.

Our programmes aren’t one-size-fits-all. Each pathway is built around the unique experiences, challenges, and strengths of the people it’s created for – offering tailored support, development, and opportunities to help you succeed.
Each programme is designed to give you the right support at the right time – so you can build a career with purpose and make a positive impact. Here are just some of the ways we achieve this:

Supporting untapped talent

Competitive pay, allowances, and rewards that reflect the value you bring.​

Guaranteed interviews

If you're eligible for a guaranteed interview scheme and meet the essential criteria for the role, you can apply through this route by opting in to the relevant scheme on the application form.

Fair, inclusive vetting

Our vetting process is consistent, compliant and designed to support people with complex backgrounds.

Supported recruitment

If you apply through Pathways, you can receive tailored training, mentoring and onboarding to build confidence and workplace readiness.

Sustainable careers

Pathways helps people not just start a job, but grow into a long-term, meaningful career across Serco.

Dedicated support

We have dedicated Pathways colleagues within our Recruitment team who will be there to support you throughout your application journey.

Pathways for the Armed Forces community

We were one of the very first companies to sign the Armed Forces Covenant in 2013 — a public promise to ensure that no member of the Armed Forces community faces disadvantage in accessing public and commercial services. 

It’s a community we’re proud to support through dedicated pathways designed around your experiences, and partnerships with organisations such as Career Transition Partnership (CTP), Forces Transition Group (FTG), Walking with the Wounded, Recruit for Spouses, Forces Employment Charity, The Poppy Factory and   more.
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Whether you’re leaving service or a family member of someone still serving, we recognise your skills and can help you build a long-term career with us. We offer:
  • Guaranteed Interview Scheme – for military leavers, veterans, spouses, partners and family. Simply opt-in to the scheme on our application form. 
  • Support for reservists – Up to 12 additional days of paid leave to support reservist training commitments
  • Mentoring
  • Employee network for our veteran and reservist community
Learn more
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"Serco's really good at recognising military experience and understanding. There's a large military presence here and I think it was key to fitting in and feeling like I belonged. I've been here 20 years now and I felt like I fit in from day one.

Craig
Information, Advice and Support (IAS) Lead

Pathways for people with criminal convictions

We believe your future should be defined by your potential – not your past.

Our Pathways programme for those with criminal convictions supports people into secure, meaningful employment, with tailored guidance at every stage. That includes:
  • Fair and open recruitment processes
  • Guaranteed Interview Scheme 
  • Through our 'Ban the Box' commitment, applicants are not required to disclose criminal convictions at the application stage, unless they wish to apply through the Guaranteed Interview Scheme. Disclosure is only required in order to be considered under the scheme.
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Through our partnership with Offploy, we’ve reviewed our end-to-end recruitment process to remove barriers and create a fair, inclusive experience. Through our partnership with Offploy, we have reviewed our end-to-end recruitment process to remove barriers and create a fair, inclusive experience. This is not a one-off initiative or pilot - it's an ongoing commitment embedded in the way we recruit and operate day to day.
  
We take a balanced and supportive approach – recognising skills, experience, and ambition, while making sure the right checks and conversations happen along the way, to ensure you’re supported into the right role, in the right way.
Learn more
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"The sheer number of rejections I faced because of my conviction, even with a degree and experience, was exhausting. It took hundreds of applications, but Serco was the company that finally saw me. I was offered more than just employment - I found a sustainable career with real responsibility, allowing me to make a positive difference to people every day."

Current Serco employee

Pathways for people with experience of homelessness

We support people who are experiencing homelessness into meaningful, long-term employment through our national partnership with Standing Tall.

Standing Tall is a social enterprise that works with people who have experienced homelessness, matching them with stable jobs and safe accommodation, alongside ongoing wraparound support to help them sustain long-term independence and rebuild their lives. Their approach combines employment opportunities with practical, person-centred support designed to create lasting change.

Find out more or refer someone on the Standing Tall website:
Learn more

Guaranteed Interview Scheme for people with disabilities

We're proud to be a Disability Confident Leader, and alongside our Pathways programmes, we also offer a Guaranteed Interview Scheme for people with disabilities. Simply opt into the scheme on the job application form.

Want to apply through a Serco Pathways programme?

Contact the Pathways team on pathways@serco.com

Featured: Members of our Pathways team and one of our Defence recruiters at a military recruitment event.