Support Victorians in Moments That Matter
United States- Play a vital role supporting non-urgent Police matters
- Join our team as a Customer Contact Officer in Ballarat
We offer a unique & fulfilling career that sets us apart.
Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals. Our continuous investment in benefits features a range of lifestyle, health, technology, and financial wellbeing offerings, designed to enhance every aspect of your life—both at work and play.
Note: These benefits and perks are available for our Permanent employees in Australia & New Zealand.
Flexible work arrangements
- Part-time opportunities within a 24/7 essential service
- A rotating roster with shifts across days, nights, weekends and public holidays
- Rosters are shared in advance so you can plan ahead
Supported every step of the way
- Five weeks of paid onsite training, delivered Monday to Friday (9am–5pm)
- Structured systems and mandated scripting to guide every interaction
- Real-time support from supervisors and onsite Police Sergeants
A career with meaningful impact
- Be the first point of contact for non-emergency police matters
- Contribute to community safety through accurate reporting and referrals
- Build your career with the right support behind you
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Every Call, Each Day...
You Make a Difference
Join our Customer Contact Officers team in Ballarat and play a vital role in supporting the Victorian community.
Working from our Ballarat based 24/7 contact centre, you’ll be the first point of contact for people seeking non-emergency police support.
When something has gone wrong, you’ll guide callers through the reporting process and ensure their enquiry reaches the right place.
Working from our Ballarat based 24/7 contact centre, you’ll be the first point of contact for people seeking non-emergency police support.
When something has gone wrong, you’ll guide callers through the reporting process and ensure their enquiry reaches the right place.
This role involves...
Active Engagement
Listen attentively and engage each caller to fully understand their unique situation.
Guided Expertise
Follow our carefully crafted guides to ensure every call is handled with precision and care.
Detailed Accuracy
Capture all relevant information about non-emergency events or crimes promptly and accurately.
Exceptional Service
Deliver a high standard of customer engagement, playing a key role in the broader delivery of community services across Victoria.
At work and in life, we’ve got your back
Learn more about what you can expect when you join us.
A place where you belong
Belonging means more than being included, it means being supported to thrive. Inclusion is part of how we support your journey, and a key part of how we impact a better future together.
It’s part of how we work, how we lead, and how we support each other every day.
It’s part of how we work, how we lead, and how we support each other every day.
The values that define us
Our values shape how we work, lead, and support each other every day. Learn more about the principles that shape who we are.
Benefits to support you
Our benefits are designed to support your wellbeing and career, and make life a little easier, both at work and at home. Discover how we can support you.
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Our careers blog & Candidate Coach
Explore career tips, hear from our people, and see how you can build a meaningful career at Serco.
At work and in life, we’ve got your back
Learn more about what you can expect when you join us.
A place where you belong
Belonging means more than being included, it means being supported to thrive. Inclusion is part of how we support your journey, and a key part of how we impact a better future together.
It’s part of how we work, how we lead, and how we support each other every day.
It’s part of how we work, how we lead, and how we support each other every day.
The values that define us
Our values shape how we work, lead, and support each other every day. Learn more about the principles that shape who we are.
Benefits to support you
Our benefits are designed to support your wellbeing and career, and make life a little easier, both at work and at home. Discover how we can support you.
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