Make every conversation count
- Join our team as a Customer Contact Officer
- Work weekdays shifts with no weekend work
- Work-from-home opportunities available in selected locations
We offer a unique & fulfilling career that sets us apart.
Support from day one
- 6 weeks of paid, full-time initial training delivered remotely.
- Learn from experienced trainers and team members.
- Receive regular coaching and support from your team while working remotely.
Weekday shifts with no weekends
- Permanent full-time employment
- Earn from $62,590 p.a.+ Super
- Shifts between 8am and 8pm, Monday to Friday.
Opportunities to grow
- Learn to handle complex enquiries and solve real customer problems.
- Access ongoing learning and development.
- Gain experience and guidance to support your long-term career goals.
Work from home opportunities
- Work remotely with ongoing guidance and support from your team.
- Remote working arrangements and training requirements vary by location
Help people find the answers they need
As a Customer Contact Officer, you’ll speak with Australians looking for information and support. You’ll listen to their enquiry, find the right information and explain what they need to know clearly and accurately.
You’ll manage a steady flow of calls throughout your shift, with each customer bringing different needs and circumstances.
Some conversations may be complex or sensitive, so you’ll need patience, focus and attention to detail.
The tools and resources available to you, along with support from your team, will help you handle each conversation with confidence.
You’ll manage a steady flow of calls throughout your shift, with each customer bringing different needs and circumstances.
Some conversations may be complex or sensitive, so you’ll need patience, focus and attention to detail.
The tools and resources available to you, along with support from your team, will help you handle each conversation with confidence.
Responding to customer calls
Handle inbound calls and provide clear, accurate information to help customers with their enquiries.
Following up with customers
Make outbound calls to gather information, follow up on enquiries and help resolve issues.
Navigating systems and information
Work across multiple systems, procedures and knowledge resources to find and provide accurate information.
Keeping accurate records
Record customer interactions clearly and accurately while maintaining privacy and confidentiality.
What we’re looking for
You don’t need previous contact centre experience. Your approach to communicating, learning and supporting customers is what counts.
What matters most:
What matters most:
- Clear communication — the ability to listen, understand & explain information clearly, both verbally & in writing.
- Attention to detail — a careful & accurate approach when working with customer information.
- Confidence with tech — the ability to navigate multiple screens & systems while finding & using information.
- Resilience and adaptability — the ability to stay calm and professional under pressure, adapt to changing priorities and learn from challenging customer enquiries.
- Willingness to learn — learn from feedback, contribute to your team & continue building your skills.
A great range of rewards and benefits.
Weekday shifts with no weekends
Work weekday shifts with shifts between 8am and 8pm, with no weekend work.
Work-from-home opportunities are available depending on the role and location.
Work-from-home opportunities are available depending on the role and location.
Paid training and ongoing support
Start with fully paid 6-week full-time training, followed by regular coaching and support to help you succeed in your role.
Opportunities to grow
Build your skills and confidence as you handle complex enquiries and solve real customer problems.
With ongoing learning and guidance, you'll gain experience that can help you work towards your long-term career goals.
With ongoing learning and guidance, you'll gain experience that can help you work towards your long-term career goals.
Salary packaging and banking benefits
Access salary packaging options, financial wellbeing resources and special offers through our banking partners.
Health and wellbeing support
Access 24/7 employee assistance, discounted gym and Fitness Passport memberships, and health insurance benefits to support you and your family.
Discounts that support you
Make the most of our team member discounts on shopping, technology, entertainment and everyday essentials.
Work-from-home opportunities
Depending on the role, you may complete your training remotely or at a contact centre before working from home.
Check each job ad for the arrangements available.
Check each job ad for the arrangements available.
Our careers blog & Candidate Coach
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A place where you belong
Belonging means more than being included, it means being supported to thrive. Inclusion is part of how we support your journey, and a key part of how we impact a better future together.
It’s part of how we work, how we lead, and how we support each other every day.
It’s part of how we work, how we lead, and how we support each other every day.
The values that define us
Our values shape how we work, lead, and support each other every day. Learn more about the principles that shape who we are.
Benefits to support you
Our benefits are designed to support your wellbeing and career, and make life a little easier, both at work and at home. Discover how we can support you.