Careers

Provide clinical guidance from wherever you are.

United States
  • Work in telehealth nursing from home
  • Support Healthdirect callers across Australia

We offer a unique & fulfilling career that sets us apart. 

Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals. Our continuous investment in benefits features a range of lifestyle, health, technology, and financial wellbeing offerings, designed to enhance every aspect of your life—both at work and play.
 
Note: These benefits and perks are available for our Permanent employees in Australia & New Zealand.

Work from home, stay clinically focused

  • Deliver real-time health advice over the phone
  • Assess symptoms and guide next steps
Learn more

A recognised nursing speciality

  • You assess patients without seeing them
  • Your clinical judgement is shaped by what you ask and how you interpret what you hear
Learn more

Structured training and ongoing support

  • 7 days of paid online training when you start
  • Learn telehealth triage, clinical pathways, and systems 
  • Start with supported shifts, a virtual buddy, and clinical guidance
Learn more

Flexible shifts within a 24/7 service

  • Rosters are developed around service demand, avoiding times you would prefer not to work
  • You’ll receive rosters in advance to help you plan ahead
  • Shifts range from 4-10 hours, across mornings, afternoons, evenings, nights, and weekends 
Learn more
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.
View job ad

Widget title goes here

Your engaging subtitle goes here. Provide a brief description or engaging subtitle that captures the essence of your content and encourages users to explore further. This text should be concise yet informative.
Transcript

Support people to make informed health decisions

As a Telehealth Nurse, you’ll support Healthdirect by providing health advice and clinical triage over the phone.

You’ll speak with callers across Australia, helping them understand their symptoms and decide what to do next.

This is a structured, work-from-home role where you deliver care in real time. You’ll rely on your clinical judgement, communication skills, and the questions you ask to assess each situation and guide safe outcomes.
Your engaging footer subtitle goes here.
Card text

This role involes... 

This role involves... 

Triage and assessment

Gather information, assess the caller’s condition, and document the interaction in real time.

Clinical decision-making

Interpret information and determine the most appropriate next step

Providing guidance

Support callers with clear, practical advice based on clinical pathways.

Escalation and referral

Identify when further care is needed and refer or escalate appropriately
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.
View job ad

Heading

Learn more

What you’ll bring to the role

This role calls for strong clinical experience, sound judgement, and the ability to communicate clearly under pressure.
  • Current, unrestricted AHPRA registration as a Registered Nurse 
  • At least 3 years of recent clinical experience (acute, ED, primary health, or rural/remote) 
  • Strong clinical judgement and the ability to remain calm under pressure 
  • Confidence using digital systems and telehealth platforms 
  • A private home workspace with reliable internet and mobile reception 
  • Availability to work across a 24/7 service
Learn about our impact
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

About Healthdirect and Serco

Sales team help Phenom customers reach their business potential.

Serco works in partnership with Healthdirect, a Government-funded virtual health service that provides Australians with access to health advice and information 24 hours a day.

Together, we support people across the country to understand their symptoms and access the right level of care. As part of this team, you’ll help deliver safe, reliable support to callers when they need it.

You’ll be part of a remote clinical call-centre team working together to support callers across Australia. While you’ll work independently from home, you’ll stay connected to your Team Leader and senior clinicians throughout your shift.

A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.
Card text

When you join Serco, you’re joining a team that does important work that really matters.

Ready to make an impact?
Explore the career opportunities we have available

Card text

Join our Talent Community

We'll keep you in mind for future opportunities and notify you when relevant positions become available.
Join our community

Heading

Learn more

Our careers blog & Candidate Coach

Explore career tips, hear from our people, and see how you can build a meaningful career at Serco.
Learn more
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.
Card text

At work and in life, we’ve got your back

Learn more about what you can expect when you join us.

At work and in life, we’ve got your back

Learn more about what you can expect when you join us.
See more

A place where you belong

Belonging means more than being included, it means being supported to thrive. Inclusion is part of how we support your journey, and a key part of how we impact a better future together.

It’s part of how we work, how we lead, and how we support each other every day.
Learn more

The values that define us

Our values shape how we work, lead, and support each other every day. Learn more about the principles that shape who we are.
Learn more

Benefits to support you

Our benefits are designed to support your wellbeing and career, and make life a little easier, both at work and at home. Discover how we can support you.
Learn more
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

At work and in life, we’ve got your back

Learn more about what you can expect when you join us.
See more

A place where you belong

Belonging means more than being included, it means being supported to thrive. Inclusion is part of how we support your journey, and a key part of how we impact a better future together.

It’s part of how we work, how we lead, and how we support each other every day.
Learn more

The values that define us

Our values shape how we work, lead, and support each other every day. Learn more about the principles that shape who we are.
Learn more

Benefits to support you

Our benefits are designed to support your wellbeing and career, and make life a little easier, both at work and at home. Discover how we can support you.
Learn more
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

Impact a better future

Sales team help Phenom customers reach their business potential.

We bring together the right people, right technology, and right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

Learn More About Company

See more

Working at Company

The Evergreen community is filled with innovators, builders and pioneers that are helping change the world through advanced sustainability options and the newest.
Explore more

Sustainable Advice

The Evergreen community is filled with innovators, builders and pioneers that are helping change the world through advanced sustainability options and the newest.
Explore more

Content Marketing

Creating effective content that engages readers, consumers and prospects and whets their appetite for more is a necessity.
Explore more

Content Marketing

Creating effective content that engages readers, consumers and prospects and whets their appetite for more is a necessity.
Explore more
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.