Provide clinical guidance from wherever you are.
- Work in telehealth nursing from home
- Support Healthdirect callers across Australia
We offer a unique & fulfilling career that sets us apart.
Work from home, stay clinically focused
- Deliver real-time health advice over the phone
- Assess symptoms and guide next steps
A recognised nursing speciality
- You assess patients without seeing them
- Your clinical judgement is shaped by what you ask and how you interpret what you hear
Structured training and ongoing support
- 7 days of paid online training when you start
- Learn telehealth triage, clinical pathways, and systems
- Start with supported shifts, a virtual buddy, and clinical guidance
Flexible shifts within a 24/7 service
- Rosters are developed around service demand, avoiding times you would prefer not to work
- You’ll receive rosters in advance to help you plan ahead
- Shifts range from 4-10 hours, across mornings, afternoons, evenings, nights, and weekends
Support people to make informed health decisions
As a Telehealth Nurse, you’ll support Healthdirect by providing health advice and clinical triage over the phone.
You’ll speak with callers across Australia, helping them understand their symptoms and decide what to do next.
This is a structured, work-from-home clinical call-centre role where you deliver care in real time.
You’ll rely on your clinical judgement, communication skills, and the questions you ask to assess each situation and guide safe outcomes.
You’ll speak with callers across Australia, helping them understand their symptoms and decide what to do next.
This is a structured, work-from-home clinical call-centre role where you deliver care in real time.
You’ll rely on your clinical judgement, communication skills, and the questions you ask to assess each situation and guide safe outcomes.
Triage and assessment
Gather information, assess the caller’s condition, and document the interaction in real time.
Clinical decision-making
Interpret information and determine the most appropriate next step.
Providing guidance
Support callers with clear, practical advice based on clinical pathways.
Escalation and referral
Identify when further care is needed and refer or escalate appropriately.
What you’ll bring to the role
This role calls for strong clinical experience, sound judgement, and the ability to communicate clearly under pressure.
- Current, unrestricted AHPRA registration as a Registered Nurse
- At least 3 years of recent clinical experience (acute, ED, primary health, or rural/remote)
- Strong clinical judgement and the ability to remain calm under pressure
- Confidence using digital systems and telehealth platforms
- A private home workspace with reliable internet and mobile reception
- Availability to work across a 24/7 service
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A place where you belong
Belonging means more than being included, it means being supported to thrive. Inclusion is part of how we support your journey, and a key part of how we impact a better future together.
It’s part of how we work, how we lead, and how we support each other every day.
It’s part of how we work, how we lead, and how we support each other every day.
The values that define us
Our values shape how we work, lead, and support each other every day. Learn more about the principles that shape who we are.
Benefits to support you
Our benefits are designed to support your wellbeing and career, and make life a little easier, both at work and at home. Discover how we can support you.
A place where you belong
Belonging means more than being included, it means being supported to thrive. Inclusion is part of how we support your journey, and a key part of how we impact a better future together.
It’s part of how we work, how we lead, and how we support each other every day.
It’s part of how we work, how we lead, and how we support each other every day.
The values that define us
Our values shape how we work, lead, and support each other every day. Learn more about the principles that shape who we are.
Benefits to support you
Our benefits are designed to support your wellbeing and career, and make life a little easier, both at work and at home. Discover how we can support you.
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