Join our team as a Customer Contact Officer
United States- Support the Police Assistance Line in Ballarat.
- A unique opportunity to help your community & grow your career.
We offer a unique & fulfilling career that sets us apart.
Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals. Our continuous investment in benefits features a range of lifestyle, health, technology, and financial wellbeing offerings, designed to enhance every aspect of your life—both at work and play.
Note: These benefits and perks are available for our Permanent employees in Australia & New Zealand.
Flexible work arrangements in a 24/7 operation
We work across different shifts during the day, night, weekends and public holidays.
6 weeks full time paid training
Our onsite training, facilitated during the week (9am-5pm), thoroughly prepares you with the necessary skills and role knowledge to help you excel from day 1.
Great career progression
Discover a role that offers more than just a job; it provides the support & opportunities essential for building the career you desire.
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Every Call, Each Day... You Make a Difference
Join our Customer Contact Officers team and play a crucial role for the Victorian community by answering calls for non-urgent crimes & events.
Each call you answer is an opportunity to offer guidance, support, and a listening ear to those in need.
You'll be providing a reassuring presence for the people of Victoria.
A critical service that connects our community to the essential services they rely on. But it's not just about the calls. It's about being part of a team that values your contribution, in a workplace that's as diverse as the community we serve.
A critical service that connects our community to the essential services they rely on. But it's not just about the calls. It's about being part of a team that values your contribution, in a workplace that's as diverse as the community we serve.
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Live Local, Work Local
Our team has proudly supported the Police Assistance Line for more than 5 years, offering 24/7 assistance and contributing to the safety and well-being of Victorians.
Located in the Ballarat CBD, our team is dedicated to living local and working local, fostering a community where everyone feels supported and connected.
Join us, and be part of a team that makes a positive difference every day
Located in the Ballarat CBD, our team is dedicated to living local and working local, fostering a community where everyone feels supported and connected.
Join us, and be part of a team that makes a positive difference every day
This role involves...
Active Engagement
Listen attentively and engage each caller to fully understand their unique situation.
Guided Expertise
Follow our carefully crafted guides to ensure every call is handled with precision and care.
Detailed Accuracy
Capture all relevant information about non-emergency events or crimes promptly and accurately.
Exceptional Service
Deliver a high standard of customer engagement, playing a key role in the broader delivery of community services across Victoria.
At work and in life, we’ve got your back
Learn more about what you can expect when you join us.
A place where you belong
Belonging means more than being included, it means being supported to thrive. Inclusion is part of how we support your journey, and a key part of how we impact a better future together.
It’s part of how we work, how we lead, and how we support each other every day.
It’s part of how we work, how we lead, and how we support each other every day.
The values that define us
Our values shape how we work, lead, and support each other every day. Learn more about the principles that shape who we are.
Benefits to support you
Our benefits are designed to support your wellbeing and career, and make life a little easier, both at work and at home. Discover how we can support you.
At work and in life, we’ve got your back
Learn more about what you can expect when you join us.
A place where you belong
Belonging means more than being included, it means being supported to thrive. Inclusion is part of how we support your journey, and a key part of how we impact a better future together.
It’s part of how we work, how we lead, and how we support each other every day.
It’s part of how we work, how we lead, and how we support each other every day.
The values that define us
Our values shape how we work, lead, and support each other every day. Learn more about the principles that shape who we are.
Benefits to support you
Our benefits are designed to support your wellbeing and career, and make life a little easier, both at work and at home. Discover how we can support you.
Learn More About Company
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