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Supply Chain Performance Manager- Employability

Job Req ID:  118666
Posting Start Date:  25-Apr-2021

Birmingham, West Midlands, GB, B30 2BD

Contract Type:  Full Time
Job Advertisement: 

Location: see advert below


Our Employment, Skills and Enterprise business provides support to citizens, from supporting the unemployed into sustainable work, to upskilling those with low or no vocational skills, so they can progress in work. At Serco we are committed to supporting economic recovery post-Covid and are proud to be able to support the government’s Plan for Jobs. Along with our partners we are delighted to have been selected by the Department for Work and Pensions (DWP) to deliver the Restart employability programme in 2 Contract Packages in West Central (Black Country, Coventry, Greater Birmingham and Solihull, The Marches and Worcestershire) and across all of Wales.


As part of our Restart programme we will support participants on their journey to finding sustainable employment, enabling them to progress towards a more secure future. The Restart programme will help people who have been unemployed for between 12 and 18 months get back into work, including those whose prospects for securing employment have been impacted by the Covid-19 pandemic. 


We are expanding our team and we are looking to recruit a number of Supply Chain (Performance) Managers. You will be required to travel for these roles, and so ideally you will live locally to Angelsey and Rhyl, Swansea and Cardiff in Wales OR Birmingham, Coventry and Worcester.


The key element of your role as Supply Chain Performance Manager is to performance manage a caseload of Supply Chain Partners ; supporting, developing and challenging them to meet and exceed performance targets and maintain contract compliance in the pursuit of Customer Service Standards and Key Performance Indicators. You'll build strong, collaborative working relationships with supply chain partners; advise and guide; build realistic pipeline reporting; challenge and address under-performance and non-compliance; and facilitate the re-allocation of contract volumes in the event under-performance.  As Performance Manager you will regularly review the supply chain to ensure it is fit for purpose and has the capacity to meet performance targets and will identify and source new supply chain partners, to support areas of under-performance.  You'll work with external stakeholders, providing performance updates at review meetings and supply chain partnership meetings.


What you’ll need to do the role: 

Ideally you will have experience working in a similar role or have previous experience in supply chain / operational management within the employability, skills or apprenticeships environment. You will have knowledge and experience of delivering employability programmes. We are looking for candidates who have experience of analysing management information and working with reporting systems and qualified to NVQ Level 4 (or equivalent). You will have excellent communication skills at all levels, using a variety of communication methods (spoken, written, behaviour), along with excellent negotiation and influencing skills.


You must also be willing to travel locally to meet customers/employers, you may be required to work from multiple sites.


Why Serco?

Meaningful and vital work: The nature of our business means you will do interesting work that matters – delivering essential services that truly touch people’s lives;

A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways;

Great people: We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.


What we offer:

  • Salary up to £40k, plus company car
  • Serco discounts which include cinema, Merlin entertainment and online shopping discounts, cycle to work scheme, and discounts on mobile phone plans and leisure centre memberships
  • An autonomous and supportive culture 
  • The chance to make a positive difference to public sector services in a company passionate about diversity and inclusion 


If you think this role would suit you, working in an exciting and challenging environment with like-minded individuals, please apply now and upload a copy of your CV and covering letter.


About Serco


At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.


By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 




Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 


We’re a Disability Confident employer and are committed to equal opportunities. If you have any additional queries, requirements or you need more time to apply, then please contact our recruitment team directly on 0345 010 4000. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.


Serco supports fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required).

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