Business Operations Associate - +impact

Business Operations Associate

Home Based with UK Travel

Full Time, Permanent
Competitive salary plus benefits

At +impact, we’re seeking a dynamic and flexible Business Operations Associate who will support the Chief of Staff and the broader +impact team across various functions, including sales, marketing, strategy, delivery, research, and administration. This role is ideal for a recent graduate who is bright, energetic, and eager to develop their career in a flexible environment. You’ll have the opportunity to work on a wide range of projects, gaining exposure to multiple facets of the business and positioning yourself for future career growth in management consulting, sales, operations, or other avenues within the Serco Group.

+impact is a specialised advisory business within the Serco Group, dedicated to delivering purpose-driven consulting services with a strong focus on the public sector and regulated industries. As a bespoke offer and internal brand of Serco, +impact operates with the agility and innovation of a start-up while benefiting from the extensive resources, networks, and career opportunities that come with being part of a global organisation. Our mission is to lead projects that address the challenges of where and how we work, as well as how we travel, ensuring that all initiatives are aligned with sustainable and socially responsible practices.

What you’ll do:

• Sales support:
  • Assist in the management of sales processes, including lead generation, client communication, and the preparation of proposals and presentations.
  • Support the development and execution of sales strategies in collaboration with the Business Development team.
• Marketing assistance:
  • Contribute to the planning and implementation of marketing campaigns, including content creation, social media management, and digital marketing initiatives.
  • Help maintain and update marketing materials, ensuring consistency with +impact’s brand and messaging.
• Strategy and research:
  • Conduct market research and analysis to support strategic decision-making across the business.
  • Assist in the development of business strategies and plans, contributing insights and data to help shape +impact’s direction.
• Project delivery support:
  • Provide administrative and operational support for project delivery teams, helping to coordinate activities, manage timelines, and ensure successful project outcomes.
  • Participate in client meetings and project discussions, offering support as needed to ensure client satisfaction and project success.
• Administrative duties:
  • Manage day-to-day administrative tasks, including scheduling meetings, coordinating logistics, and maintaining documentation.
  • Support the Chief of Staff with various ad hoc tasks and projects, ensuring smooth operations across the business.
• Cross-functional collaboration:
  • Work closely with all departments within +impact to provide support and ensure seamless coordination across sales, marketing, strategy, and delivery functions.
  • Engage with a wide range of internal stakeholders and business partners, contributing to the success of multidisciplinary initiatives.

What you’ll need:

• This role is perfect for recent graduates, or individuals with limited professional experience but a strong desire to develop a career in a versatile business environment.
• Strong organisational skills with the ability to manage multiple tasks and deadlines simultaneously.
• Excellent communication skills, both written and verbal, with attention to detail.
• A proactive, self-motivated, flexible approach with a hunger to learn.
• Basic understanding of business operations, with a willingness to learn and adapt to various functions within the organisation.
• Ability to work independently as well as part of a team, demonstrating adaptability in a fast-paced environment.
• Degree-level education in a relevant field such as Business, Marketing, Management, or a related discipline.
• A genuine interest in the public sector, regulated industries, and the impact of sustainable and socially responsible advisory services.

• Commitment to +impact’s values of sustainability, social responsibility, and operational excellence, with a desire to contribute to meaningful projects that make a difference.

What we offer:

+impact offers a competitive salary and benefits package, along with the opportunity to be part of a dynamic and purpose-driven organisation. This role provides significant career development opportunities, both within the +impact team and the broader Serco Group, ensuring your long-term growth and progression.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We’re a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare, and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

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We see people first and foremost for their performance and potential. We're a proud holder of the Gold Inclusive Employer Standard, and we're committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments from interview through to employment.

Serco proudly holds Disability Confident Leader status, and we’re committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

Ready to impact a better future? Apply today. 

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