Cafe Supervisor

Job title: Cafe Supervisor

Location: Lilleshall National Sports Centre, Shropshire, TF10 9AT

Job type: Full Time, Permanent

Working Hours: 37.5 hours per week, 5 out of 7 days, usually consist of 7am to 3pm, 1pm to 9pm, including weekends.

Salary: £23,855.38 per annum + Excellent benefits

Here at Lilleshall our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Cafe Supervisor to join us at Lilleshall National Sports Centre.

Lilleshall is one of Sport England`s National Sports Centres and is home to a number of National Governing Bodies of Sport. Lilleshall provides excellent facilities to Britain’s leading sports men and women. Lilleshall is also a Conferencing and Event Centre, boasting a large number of recently refurbished rooms and outdoor spaces for weddings, corporate events, and team-building days.

In this role you will support the Cafe team in achieving high standards of service and customer care at all times. The role will also ensure compliance with food safety legislation.

You will be responsible for the day-to-day management of the Cafe through completion of schedules, ordering, colleague training, service delivery, cleaning and gaining customer feedback.

Working as part of the management team, you will promote the Cafe service with a view to increasing sales in line with the Centre’s business objectives.

You will help in facilitating a safe, fun, and professional working environment with free access to the leisure facilities, various discounts, and excellent development opportunities.

About you

The successful candidate will be a passionate and enthusiastic individual who like the members of staff at Lilleshall, pride and strive to give the best service possible for those who visit the centre and go the extra mile for customers when needed.

Previous supervisor and customer facing experience in a food environment is desirable.

It is also desirable that you hold a food certificate or equivalent, however this is not essential.

If you feel like you meet the above criteria and want to work in a challenging and varied role, please apply today.

Why Serco

Meaningful and vital work: Working within Leisure means that you’ll play a critical role in ensuring that the communities we serve receive exceptional service and you’ll help to provide our local communities with a safe and fun environment to stay healthy and connected to others. 

A world of opportunity: It takes a diverse team to support our Leisure business and we’re big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you’ll find all the opportunity you need to evolve your career. 

Great people: Our staff are dedicated to providing the best possible service for our customers and we welcome those who take similar pride in their work. 

What we offer

• Free membership at the Centre, plus heavily discounted staff meals and use of classes and facilities.
• Free safeguarding training and DBS check 
• Excellent Development and Training Opportunities  
• 6% employer matched pension contribution
• 20 days annual leave, 21 days after a year + Public Holidays
• Life assurance up to 2x base salary
• Simply health cash plan
• Anytime health line
• Employee assistance programme
• Benefits portal offering discounts on eating out, travel, shopping and entertainment
• A safe and supportive culture  
• A chance to make a positive difference to the community  

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Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.

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