Logistics Manager

Serco: Prisoner Escort Custody Services

Base Location: OCC Gloucester

Full Time / Permanent

£37,000 per annum + Excellent Corporate Benefits Package

Prisoner Escort Custody Services (PECS), Serco operates across 105 courts and 16 vehicle bases throughout London, East & West England. On average we transport over 21,000 custodies per month and at the core of our service is our Operational Control Centre Team (OCC) working to ensure custodies are transported on time, on schedule and in a safe & secure way.

We are recruiting for a Logistics & Planning Lead to join our fantastic 24/7 OCC team - optimising operational performance, utilising resources in the most efficient way to support the delivery of contractual and performance requirements and reduce liquidated damages, whilst evaluating risks to protect the safety and welfare of PECS staff members and custodies. 

The centre is open 24/7 and whilst you’ll cover various shift patterns (which will include Nights & Weekends), we do operate on a rota basis that allows you the flexibility to enjoy meaningful time off to do the things you love (we typically work on average 10-hour shifts, up to 5 days per week on a rota basis but we also offer flexible working options).

This is a fast-paced demanding role where you will contribute to the organisational goals consistently through supporting the business operationally. You will work closely with the internal operational team and the customer contract, providing 24/7 end to end operational management within the South of England regions. This will include, stakeholder management/engagement, adherence to SOP’S/LOP’s, legal and contractual compliance, welfare and Health and Safety.

Do you thrive off delivering outstanding stakeholder engagement and achieving results through collaboration and providing excellent customer service? It doesn’t always run smoothly though, so you’ll need to be quick on your feet to adapt to any unpredictable changes and deal with any incidents or challenges that occur throughout the day. You will join a work family that feel valued and enjoy making a genuine difference every day!

What you’ll need to do the role

If you are detail oriented, highly organised, resilient with exceptional communication skills, then we want to hear from you! Ideally, you’ll have previous experience in a similar role, when you have been involved in organising large scale logistics / scheduling plans in a large geographical area. You’ll be computer literate with the ability to quickly assimilate large volumes of data/information.

You will have experience of stakeholder engagement with confidence to represent Serco at internal and external meetings as required, overcome challenges in a professional manner.

Supporting Information

• This role is exempt from the Rehabilitation of Offenders Act 1974, all offers of employment are subject to security clearance checks and approval by the Home Office. 
• You will be required to obtain Ministry of Justice Enhanced Level 2 Vetting & Enhanced DBS with Child Barring.

Why Serco

Meaningful and vital work: With over 15,000 prisoner movements a month across Serco, the justice system relies heavily on us to deliver them safely and on time.

A world of opportunity: Serco's contract covers 104 courts and 16 vehicle bases and you’ll be able to broaden your experience and apply your skills in new ways.

Great people: Our bases are tight knit and you’ll find yourself working with a variety of highly supportive and experienced people, where no two days are the same.

What we offer

• Up to 6% contributory pension scheme
• Serco Benefits package - discounts include cinema, merlin entertainment, online shopping, mobile phone plans and leisure centre memberships
• Employee Assistance Programme
• A safe and supportive culture
• The chance to make a positive difference

• A company passionate about diversity and inclusion

• Blue light discounts

• Free on-site parking

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

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Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.