Prison Custody Officers: Ready to join our team at HMP Fosse Way?
HMP Fosse Way, Tigers Road, Wigston, Leicester, Leicestershire LE18 4TN
What we do
We’re a FTSE 250 organisation delivering essential public services across the world. Our teams work in Defence, Transport, Citizen Services, Health, Justice and Immigration — addressing some of the world’s most urgent and complex challenges with practical, impactful solutions.
Across the UK we manage five prisons, run three Immigration Removal Centres, provide safe accommodation and support for around 25,000 asylum seekers, and deliver prisoner escorting and court services across the south of England. It’s work that touches lives and contributes directly to a better future for the communities we serve.
About HMP Fosse Way
HMP Fosse Way is a modern Category C resettlement prison. It houses up to 1,715 residents and puts rehabilitation at the heart of its operations, through education, vocational training and structured daily routines.
Join us here and you’ll become part of a highly supportive culture, where people take pride in doing work that matters. You’ll also have clear opportunities to develop new skills and shape a meaningful career with headroom to grow.
Join us here and you’ll become part of a highly supportive culture, where people take pride in doing work that matters. You’ll also have clear opportunities to develop new skills and shape a meaningful career with headroom to grow.
“Building rapport is so important. You’re the listening ear, and sometimes that can be all someone needs.”
Pay, shifts and progression
Pay and benefits
Your career with us comes with structure, support and the space to grow.
You’ll also receive 23 days’ holiday plus bank holidays (increasing with service), up to 6% contributory pension, life assurance and access to the Serco Benefits scheme, with discounts on shopping, entertainment, mobile plans and leisure memberships. We invest in you, so you can build a future you’re proud of.
- Starting salary: £27,300
- After 1 year: £28,350
- After completing your PCO portfolio: £32,287 (typically within 12–18 months)
You’ll also receive 23 days’ holiday plus bank holidays (increasing with service), up to 6% contributory pension, life assurance and access to the Serco Benefits scheme, with discounts on shopping, entertainment, mobile plans and leisure memberships. We invest in you, so you can build a future you’re proud of.
Hours and work-life balance
PCOs work a variety of shifts across a 24/7, year-round service, averaging 40 hours per week.
Typical shifts include:
You’ll receive your rota up to 38 weeks in advance so you can manage a flexible, balanced approach to work and life.
Typical shifts include:
- 06:30–18:15
- 06:45–19:45
- 07:00–17:00
- 07:45–20:45
- 08:15–20:45
- 20:15–07:15
You’ll receive your rota up to 38 weeks in advance so you can manage a flexible, balanced approach to work and life.
Training and development
We create an environment where people feel supported, trusted and ready to build skills that shape their future. Your growth matters here.
Your 10-week Initial Training Course provides everything you need to succeed. It includes eight weeks of classroom learning, two weeks of shadowing, Control and Restraint training, First Aid training and a recognised Diploma in Custodial Care.
Your 10-week Initial Training Course provides everything you need to succeed. It includes eight weeks of classroom learning, two weeks of shadowing, Control and Restraint training, First Aid training and a recognised Diploma in Custodial Care.
“It’s great being able to build my technical skills in a such a positive atmosphere. The team here provide a safe space, because sometimes you need to make mistakes to learn.”
“You finish each shift knowing you’ve contributed to something bigger than yourself. It isn’t always easy, but it’s purposeful. You feel trusted, supported and part of something that genuinely makes a positive difference.”