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Transforming justice. Changing lives. Starting with you.
At Serco, we’re transforming how electronic monitoring services are delivered across the UK — and we’re looking for compassionate, resilient people to join us.
Working on our Electronic Monitoring Service (EMS) contract is more than just a job. It’s the opportunity to protect communities, support rehabilitation and help people rebuild their lives — every single day.
Whether you’re working in the field or supporting from our monitoring centres, you’ll be part of something meaningful, modern and mission-driven.
Working on our Electronic Monitoring Service (EMS) contract is more than just a job. It’s the opportunity to protect communities, support rehabilitation and help people rebuild their lives — every single day.
Whether you’re working in the field or supporting from our monitoring centres, you’ll be part of something meaningful, modern and mission-driven.
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What is Electronic Monitoring at Serco?
Electronic Monitoring uses advanced technology systems and specialist devices, often called ankle monitors or electronic tags, to help the justice system manage individuals safely in the community instead of in prison — with a deep commitment to dignity and respect for every person involved.
It works by:
Our Field Monitoring Officers (FMOs) travel in crews to install, maintain and remove these monitoring devices, working directly with individuals in their homes.
It works by:
- Using devices worn on the ankle (and sometimes the wrist)
- Tracking location and movement through advanced GPS and radio frequency (RF) technology
- Enforcing court or probation conditions such as curfews, exclusion zones and movement restrictions
- Supporting rehabilitation while protecting public safety
- Reducing pressure on the prison system
Our Field Monitoring Officers (FMOs) travel in crews to install, maintain and remove these monitoring devices, working directly with individuals in their homes.
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.
Why join Electronic Monitoring Services?
Make no mistake, this is a role where your contribution counts - helping to give people in prison structure within their lives, being a role model to encourage positive choices, and ensuring that they're supported during their rehabilitation journey.
When you're on duty you'll act as mentor and will assure the safety, security and decency of prisoners and perform a pivotal role within the prison and the community it serves.
When you're on duty you'll act as mentor and will assure the safety, security and decency of prisoners and perform a pivotal role within the prison and the community it serves.
Every visit, every conversation and every decision you make helps reduce reoffending, strengthen communities and support individuals during one of the most challenging moments of their lives.
Electronic monitoring is not just about technology — it’s about people.
You will:
Electronic monitoring is not just about technology — it’s about people.
You will:
- Help individuals comply with court and probation requirements
- Support safer communities
- Contribute to a more effective and compassionate justice system
- Play a real part in rehabilitation and positive change
At Serco EMS, stability and support go hand in hand with purpose.
We offer:
You’ll receive comprehensive training, mentoring and ongoing development — giving you the confidence and tools to succeed from Day One.
We offer:
- Competitive salary and benefits
- Company car (for field-based roles, including personal use)
- Pension matched up to 6%
- 25 days annual leave + bank holidays
- Life insurance
- Employee Assistance Programme
- Health and dental plans
- Retail, travel, leisure and lifestyle discounts
You’ll receive comprehensive training, mentoring and ongoing development — giving you the confidence and tools to succeed from Day One.
Our people are our strength.
We’re proud of our diverse workforce and inclusive culture where every voice is valued. We invest in your development, support your wellbeing and empower you to grow — professionally and personally.
From mental health awareness to conflict resolution and cultural sensitivity, our training prepares you for the realities of the role while ensuring you’re never facing challenges alone.
We’re proud of our diverse workforce and inclusive culture where every voice is valued. We invest in your development, support your wellbeing and empower you to grow — professionally and personally.
From mental health awareness to conflict resolution and cultural sensitivity, our training prepares you for the realities of the role while ensuring you’re never facing challenges alone.
Field Monitoring Officers
You’ll visit individuals in their homes to fit and support monitoring equipment, building trust, providing reassurance and helping people move forward.
Every day is different. Every case matters.
Every day is different. Every case matters.
Monitoring Centre and Support Roles
Working behind the scenes, you’ll ensure systems run smoothly, individuals remain supported, and the highest standards of safety and compliance are maintained.
Looking for your next career move in operations management?
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Shift patterns
We operate 365 days a year to support communities whenever we’re needed.
We work hard to ensure flexibility and meaningful time off.
- Daytime and evening shifts available
- Rolling rota (provided around 10 weeks in advance)
- Average 37.5 hours per week
- Evening shifts are typically between 5pm – 1am
We work hard to ensure flexibility and meaningful time off.
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Training and development
No prior experience in justice or electronic monitoring? No problem. What matters most is your commitment to making a difference. You’ll benefit from:
- Comprehensive induction training
- On-the-job mentoring
- Ongoing development opportunities
- A clear pathway for progression
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Preston, Liverpool, Chester, Blackpool, Blackburn, Lancaster, Runcorn, Widnes, Wrexham, Shrewsbury, Llangollen, Durham, Carlisle, Darlington, Sunderland, York, Teesside, Leeds, Barnsley, Rotherham, Sheffield, Wakefield, Huddersfield, Halifax, Doncaster, Bradford
Norfolk, Suffolk, Cambridge, Ipswich, Stevenage, Southend, Luton, Colchester, St Albans, Watford, Chelmsford, Northwest London, Enfield, Ilford, Harrow, East London
Bristol, Gloucester, Portsmouth, Southampton, Plymouth, Taunton, Torquay, Salisbury, Dorchester, Bournemouth, Cardiff, Exeter, Newport, Yeovil, Carmarthenshire
Oldham, Crewe, Bolton, Stockport, Greater Manchester, Chesterfield, Shirebrook, Leicester, Northampton, Stoke-on-Trent, Telford, Redditch, Tamworth, Coventry, Worcester, Southwest London, West London, Bromley, Dartford, Bexley, Streatham, Horley, Royal Tunbridge Wells, Ashford, Reading, Oxford, Chatham, Walton-on-Thames, Weybridge
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.