People Story

Lee's Story: From Repairing Roads to Repairing Lives

Lee had never thought about working in a prison. But he was looking for a fresh career challenge and after hearing an advert on the radio for a Serco Open Day, he thought he’d go along.

After talking to people there, he realised the experience he’d gained in his career so far, like his people focus, communication skills and calm manner, would also be useful in the role of Prison Officer. So, he successfully applied. 
Lee was initially a little anxious about what the prison environment would be like. His knowledge was based on all the stereotypical images that you see on TV. But in reality, he found it was really quite different to what he expected. 
“Essentially it was all about working with people to solve problems, building positive relationships and developing trust. The values also matter, as you become one team with one consistent goal…I learned very quickly that people won't accept excuses. You need to be accountable for who you are. Turn up on time, and when you arrive be present, calm and objective.” 
Since joining Serco as a PCO over 20 years ago, Lee’s had many opportunities to progress and diversify his career. He’s certainly found the career path he was looking for having worked the wings, reception, security, in education and in different management roles.  
He believes that one of the things that keeps a career with Serco so positive is how you can constantly change things up, with new roles, new work environments and ongoing support from management and staff. And this sense of teamwork is the main reason this career is so enjoyable. 

"I was good at working in a team to safely solve problems, but my career lacked direction. My ability to communicate calmly has helped me to find a more purposeful career path as a Prison Officer."

Lee
Prison Custody Officer

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