Careers with the Armed Forces Recruitment Service (AFRS)

Be part of an exciting new chapter
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Join our team and help shape the future of the Armed Forces Recruitment Service (AFRS)

At Serco, we’re proud to partner with the UK Ministry of Defence (MOD) in providing critical recruitment services for the UK’s Armed Forces. For the first time, this new approach will see the Royal Navy, the British Army, and the Royal Air Force have a joint Armed Forces Recruitment Service (AFRS). 

This service will be delivered through a partnership of the MOD, Serco, and our consortium of partners, providing end-to-end support from candidate attraction to assessment, onboarding and preparation for attending Phase 1 training.

As a team we bring together best-in-class integrated technology and specialist partners for a holistic recruitment and skills solution for the UK Armed Forces, designed to modernise and improve the overall candidate experience.  

We’re driven by the values of doing the right thing for our people, the MOD, His Majesty’s Government (HMG), broader society, and the candidates we source. 

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What could you do?

Our services on this contract are varied, and include: 

  • Programme Management, Recruitment Strategy and Demand Planning
  • Marketing and Attraction
  • Contact and Assessment, including Medical Assessment
  • Estate, Facilities and Infrastructure
  • Assets and Equipment
  • Analytics and Data
  • Technology
What we offer
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Discover career opportunities that make an impact 

We’re hiring for a range of full-time, part-time, hybrid and flexible working positions. 

Our footprint spans the UK, with opportunities available at our contract headquarters at MOD Abbey Wood (near Bristol), plus a range of regional locations and career centres across the UK. 

In 2025 we will be focussed on building capability in our Contract Management team and Core Support functions, including, but not limited to:
 
  • Digital, Data and Technology;
  • Estates, Facilities, and Infrastructure; and
  • Strategy, Governance and Programme Management

As this service grows, we’re excited to expand career opportunities across various functions — enhancing our team and strengthening our capabilities to meet future needs as the service evolves. 

Join us and you’ll be part of a highly collaborative and inclusive team, creating impactful solutions that contribute to the security of our nation. 

Why join us?

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Discover a place for you

While everyone’s place may look a little different, you’ll find yours at Serco. We offer tailored approaches to career development and a range of supportive and diverse employee networks where you can meet new people, share knowledge, and address any challenges you might have. We’re committed to ensuring all our people feel they belong.  
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Find new ways to grow

As part of our team, you’ll discover a place where you can grow, with plenty of opportunities to enrich your skills, knowledge, and experience, through training, mentoring, funding for qualifications, and more. Whether you’re working towards future progression or you’re keen to hone your expertise, let us know your ambitions, and we’ll be beside you every step of the way. 
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A wide range of benefits

Bring your skills, dedication, and passion to our team, and in return, we’ll provide you with opportunities to grow, a supportive environment, and the chance to make a real difference. Here’s what you can look forward to when you join us:  

Annual leave plus bank holidays, and the option to buy up to five additional leave days each year 

Up to 6% contributory pension scheme

We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.

Three-day allowance for Continuing Professional Development each year

Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service

Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.

Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community. 

Support the Defence Enterprise, communities, and charities with dedicated volunteering days each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme, and donate your pennies from your monthly pay to the Serco People Fund Charity.
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At Serco, we have a long history of supporting the Ministry of Defence, and we’re excited to be recruiting for this critical brand-new contract.

Joining the team on the AFRS, you’ll have the chance to support the recruitment of all members of the UK Armed Forces, making a real positive impact to defence and the national security of the UK.

We’re recruiting for commercial, legal and technology-focused roles in the first phase, and will have more opportunities to follow as we mobilise the new contract.
Kelly Van Nelson
Managing Director, Operations
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About Serco

We bring together the right people, the right technology and the right partners to create innovative solutions that make positive impact and address some of the most urgent and complex challenges facing the modern world. 

With a primary focus on serving governments around the globe, Serco’s operations in the UK span defence, space, healthcare, justice and immigration, transport, and citizen services. Our core capabilities include service design and advisory, resourcing, complex programme management, systems integration, case management, engineering, and asset and facilities management.  

Our work touches the lives of millions across the UK, offering you unique opportunities to apply your skills and make a real difference, all while growing your experience in a supportive and purpose-driven environment. 

Join us and be part of a highly supportive culture with trusted leaders that will help you achieve your goals. 

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Our inclusive recruitment process

We see people first and foremost for their performance and potential. We are a proud holder of the Gold Inclusive Employer Standard, championing fair access to employment and equal opportunities for all. As such we’re open to flexible working arrangements and will make reasonable adjustments from interview through to employment.  

We are a Disability Confident Leader, committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

Serco also actively encourage veterans, military spouses, and reservists to apply.

For help with your application, please contact 0345 010 4000.
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Our credentials and partnerships

From hospitals and prisons to military bases and the bustling streets of cities like London, you'll find Team Serco making a real impact, every single day.

Join us and impact a better, safer future

If you’re interested in joining us during this exciting time, we’d love to hear from you! Discover a breadth of opportunities to make a difference as part of the AFRS. Here, your work will have purpose, as you support the recruitment of the people who protect the UK, its interests, and its allies.
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