Your growth, your way
We understand that career development looks different for everyone. That's why we offer a variety of pathways to success, including:
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Upskilling and training
Access to industry-leading courses, mentorship programmes, over 1,100 internal courses, and on-the-job training to enhance your expertise.
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Internal mobility
We encourage internal career progression, offering opportunities to transition across teams, departments, and even locations, with support to make the move.
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Leadership development
From aspiring managers to senior leaders, we offer structured programmes to help you take the next step in your career. That includes Level 3 Team Leader and Level 5 Operations Manager apprenticeships, so you can develop your management skills alongside your day job.
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Support for career changers
If you're looking to leverage transferable skills, we’ll help you transition smoothly into a new role, with training, courses, and on-the-job coaching.
Meet our people
Real stories from colleagues who have grown their careers in ways that are totally unique to them.
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New horizons: The bold direction changer
Meet Billy, the former semi-professional footballer who discovered a new start in Facilities Management in the prison service. Starting out with no experience in FM, Billy’s gone from strength to strength, and is now excelling as Deputy Head of FM at HMP Fosse Way.
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Experienced, exceptional: The dedicated specialist
Tracy’s spent two decades working in the healthcare sector. Beginning her career as a Domestic in a hospital, now she’s a Soft FM Services Manager with rich experience and wide-ranging knowledge of facilities management in her field.
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Career, meet balance: The empowered returner
When graphic designer Lauren took a break from work to raise a family, she didn’t know what it would be like to return. Now she’s taken the next step up, is part of our female leaders programme, and with compressed hours and hybrid working, she’s found the balance she needs.
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Unlimited ambition: The determined go-getter
When it comes to people with the drive to truly succeed, Temitope’s name comes to mind.
Joining Serco as a Prison Officer, he progressed through the ranks and promoted to an Assistant Director position. Alongside a demanding day job, he’s also completed a master’s degree in Applied Criminology at the University of Cambridge.
Joining Serco as a Prison Officer, he progressed through the ranks and promoted to an Assistant Director position. Alongside a demanding day job, he’s also completed a master’s degree in Applied Criminology at the University of Cambridge.
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A new mission: The driven military leaver
After 24 years in the Royal Navy, Martyn seamlessly transitioned to civilian life, now serving as an Operations Coordinator at Serco.
His deep knowledge of naval operations and problem-solving skills make him a key asset in vessel logistics at HMNB Devonport, bridging the gap between military and civilian maritime work.
His deep knowledge of naval operations and problem-solving skills make him a key asset in vessel logistics at HMNB Devonport, bridging the gap between military and civilian maritime work.
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Growth in action: The people-first leader
Natalie Parrett puts people at the heart of everything she does. As Director of Psychological Services in our Justice team, she leads with a strong people focus, mentoring her team, nurturing talent, and creating opportunities. By fostering development and championing career progression, she ensures her team thrives — both professionally and personally.