Billable Works Manager - Bovington Camp

Who we are

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

What we do

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

Location: Bovington Camp, Dorset

Permanent, Monday-Friday 8am-4.30pm

Salary: Competitive

In this role, the Billable Works Manager is responsible for overseeing and delivering Billable Works. This includes ensuring that all works are executed in line with Joint Service Publication (JSP) 375, meeting technical, regulatory, and safety standards. A critical element of the role is providing expert technical support and guidance to Defence Infrastructure Organisation (DIO) representatives and Heads of Establishment (HoE), while also working closely with Authorised Persons (APs) to ensure compliance with statutory and MOD-specific safety regulations.

The Billable Works Manager carries out specific duties such as acting as Temporary Works Coordinator and fulfilling the roles of CDM Principal Designer and Principal Contractor, depending on the project scope. A proactive approach is expected in identifying opportunities for energy efficiency improvements across the site and initiating relevant projects through the drafting and submission of Statements of Need (SONs). The role also encompasses compliance responsibilities, including effective management of FGas and waste regulations.

Customer engagement is a significant aspect of the position. The Billable Works Manager supports the Line Manager by delivering optimal, client-focused solutions and often acts as the single point of contact for end-user queries and resolutions. A strong understanding of the operational priorities of each establishment and the role of the HoE is necessary to ensure that all support aligns with broader strategic objectives. The Billable Works Manager will be responsible for drafting SONs to meet maintenance, sustainability, or change-related requirements and will handle customer complaints professionally, ensuring they are addressed in a timely and effective manner.

Regular reporting on progress to both internal and external stakeholders is also required.

Operationally, a clear understanding of the organisation’s mission, structure, and objectives is expected, enabling the Billable Works Manager to align their efforts with regional and strategic goals. They should be capable of interpreting and applying relevant policies and procedures and provide accurate, informed advice to colleagues and clients alike.

In terms of leadership and management, the Billable Works Manager trusts and supports Service Partners, provides guidance rather than directives, and offers mentoring and coaching where appropriate. A visible and accessible leader, they encourage open communication and create a collaborative, inclusive environment that supports diversity and mutual respect.

This position combines technical precision with strong interpersonal capabilities and is ideal for a results-driven professional who thrives in a dynamic, high-responsibility setting supporting MOD infrastructure.

What You'll Bring

Professionally, the role demands a solid foundation of experience in project management within repairs and refurbs, specifically under MOD frameworks. Applicants should have a strong working knowledge of the Construction (Design and Management) Regulations, asbestos legislation, energy performance and sustainability practices, and waste management protocols. Familiarity with MOD operating environments is essential.

Candidates should possess an ONC/BTEC level qualification in a mechanical or electrical engineering discipline or be able to demonstrate equivalent experiential learning. Ongoing technical training is important, particularly in areas like asbestos and legionella awareness, fire safety, and first aid. Desirable qualifications include SMSTS or an equivalent health and safety credential, experience using CAFM systems, strong IT skills, and a working knowledge of energy-saving methodologies. A full driving licence is also advantageous due to the nature of site responsibilities.

The role requires a proactive and collaborative mindset, with the ability to engage constructively with colleagues and stakeholders at all levels. The successful candidate will be expected to contribute to continuous improvement, maintain awareness of internal procedures, and stay informed about updates affecting their area of work. They will prioritise effectively, respond promptly to requests, and manage their workload with minimal supervision while knowing when to escalate or consult others.

What We Offer

• 6% employee matched pension contribution
• 25 days annual leave
• Single private medical cover
• Life assurance 2x annual salary
• Ongoing development and training
• Excellent career progression opportunities

VIVO Defence Services

The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.

At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.

We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.