Helpdesk Coordinator | Porton Down

Who we are

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

What we do

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

Contract: Full Time, Permanent 
Location: DSTL, Porton Down, Salisbury, Wilts, SP4 0JQ
Working Hours: 37.5 hours per week, Monday to Friday. Assigned rota of shift patterns: 7:00-3:30, 8:00-4:30 and 8:30-5:00. 
Salary: £25,000 to £28,000 dependent on experience

Could you be our next Helpdesk Coordinator working in our team of 7 at Porton Down?
 

You will be communicating with all on site teams and any customers visiting site at Porton Down. You will be handling inbound phone calls and emails from internal VIVO employees and any clients that are on site, ensuring that you meet the set deadlines and ensure customer satisfaction.
 

You will be assigned a zone with a set of engineers that you will be scheduling works for, as well as raising and closing jobs on Maximo and communicating with engineers throughout their workdays and answering enquiries as necessary. 

What you’ll need to do this role  

First and foremost you will need previous experience in a help desk environment, along with experience with scheduling. You will need excellent communication skills, and it is important you are able to build positive relationships with people at all levels of the business.  

You will be able to demonstrate excellent IT skills in a variety of Microsoft Packages especially Excel, and it is highly desirable that you have experience using Maximo. 

  
It is desirable that you have experience of operating within an MOD environment and have familiarity with geography and establishments within area of responsibility.
  
You must be able to pass SC Clearance to be considered for this role.  

You must be a British National to be eligible for this role. 
  
What we offer  

• Up to 6% contributory pension scheme  
• 25 Days annual leave  
• Volunteer leave  
• Established reward and recognition scheme
• One paid professional subscription  
• Life Assurance Policy  
• Employee discount and reward schemes  
• Interesting, varied, and enjoyable work  
• A company that recognises your contribution  
• Training opportunities and qualifications within a supportive environment to ensure career progression   

VIVO Defence Services

The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.

At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.

We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. If candidates wish to request extra time to apply then they should contact 0345 010 4000 and ask to speak to a VIVO Recruiter.