Contract Quality Representative

Location: Home Based to include weekly mobile visits to locations in the south

Working Hours:  37.5 hours per week Monday - Friday

Salary:  Up to £29,000

VIVO, a 50:50 joint venture between Serco and EQUANS, has been awarded places on the Defence FM and Housing Maintenance framework contracts. 

VIVO embodies both experience and innovation. It combines Serco’s comprehensive track record delivering engineering, technical and FM services to the UK MOD for over 55 years with EQUANS’ market leading FM, energy, asset optimisation and regeneration capabilities. 

Within VIVO we are currently recruiting for a Contract Quality Representative who will l be responsible for the delivery of the Contract Quality Plan. Within this role you will support the operational teams with inspections, training, and guidance to ensure work activities of VIVO employees and their subcontractors are completed in line with the applicable quality standards and contractual requirements.

Reporting into the Contract Quality Manager, you focus on Quality and Assurance Management within the Accommodation Contracts in defence, supporting Line Management on implementation and ongoing development of the Quality Management System.

This role will see you will drive a behaviour towards continuous improvement and act as a support mechanism in the company by collaboratively managing and conducting inspections on the accommodation contracts. The successful candidate will represent the company in a professional manner when communicating with and training the operational teams and supply chain partners on the VIVO Management System processes and procedures, all while keeping the company vision and values at the forefront.

Other Key responsibilities include;

•            Gather, analyse, and prepare data for selection of monthly inspections

•            Complete, manage and analyse quality events and/or trends within the company such as Audits, inspection actions and customer complaints

•            Provide training on the VIVO Management Systems (VMS) processes and procedures to the operational team and supply chain partners (working on site)

•            Develop and maintain excellent relationships with staff and suppliers, to ensure consistent application of policies and procedures, advising/briefing/training staff as necessary

•            Submit weekly assurance reports to the business

What you’ll need to do this role 

Using your previous experience working within Quality Assurance you will have good report writing and data analysis skills

You will be able to prioritise workload, exercise good time-management and the ability to work to deadlines

It is essential that you are proficient in Microsoft office applications specifically excel.

This role will require you to travel to remote sites weekly therefore it is essential that you hold a clean and valid UK driving licence or can travel to remote locations without the use of public transport.

It is desirable that you have experience of operating within an MOD environment and have familiarity with geography and establishments within area of responsibility  

You must be able to pass SC Clearance to be considered for this role. 

What we offer 

•            Up to 6% contributory pension scheme 

•            25 Days annual leave 

•            Volunteer leave 

•            One paid professional subscription 

•            Life Assurance Policy 

•            Employee discount and reward schemes 

•            Interesting, varied, and enjoyable work 

•            A company that recognises your contribution 

•            Training opportunities and qualifications within a supportive environment to ensure career progression  

VIVO Defence Services

The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.

At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.

We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Employer. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. If candidates wish to request extra time to apply then they should contact 0345 010 4000 and ask to speak to a VIVO Recruiter.