Administrator - Porton Down West

Who we are

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

What we do

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

Location: Porton Down West, Fareham PO17 6AD

Hours: Monday to Friday 8am-4.30pm

Are you an organised and proactive administrator looking for a role where you can make a real impact? Do you thrive in a fast-paced environment, managing multiple tasks while delivering excellent customer service? If so, this is the opportunity for you!

What You'll Do

As an Administrator, you will play a vital role in ensuring the smooth running of operations. You’ll be responsible for booking appointments, scanning and printing documents, answering queries promptly and professionally, and preparing reports, meeting minutes, action logs, and agendas. You’ll manage filing systems, both electronic and hard copy, to support quality management processes and provide administrative support across various departments as needed.

In this role, you’ll also coordinate workflow, ensuring tasks are assigned to the right on-site operatives while maintaining safe working practices. You’ll liaise with clients to book and manage workflow items, work closely with supply chain partners to obtain service reports, and oversee the close-out process. Handling emails and incoming calls within service level agreements, raising requests in the CAFM system, and managing service requests will be part of your daily routine. You’ll also generate purchase orders, escalate complaints where necessary, and contribute to achieving key performance indicators and quality targets.

What You'll Bring

To excel in this role, you should have an NVQ Level 2 qualification or equivalent experience, a solid understanding of Microsoft Office applications, and a full UK driving licence. Given the nature of the role, you must be a UK national and be able to obtain SC Clearance.

This is an exciting opportunity to join a dynamic team and play a key role in supporting business operations. If you’re a highly organised individual with strong communication skills and a passion for delivering excellent service, we want to hear from you. Apply today and take the next step in your career!

What We Offer:

• 25 days annual leave
• 6% employee matched pension contribution
• Rewards Hub

VIVO Defence Services

The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.

At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.

We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. If candidates wish to request extra time to apply then they should contact 0345 010 4000 and ask to speak to a VIVO Recruiter.