Technical Services Manager

Technical Services Manager 
University Hospital Wishaw
Permanent, Full-time, 37 hours per week, Monday- Friday
Salary Circa £50,000 per annum plus benefits of company car, bonus and private medical cover 

Serco are recruiting for a Technical Services Manager to join the team based at University Hospital Wishaw. This role is the contract lead on all technical issues and will be responsible for managing and working with internal and external technical specialists to ensure compliance with all relevant technical standards is maintained. 

You will be responsible together with the Operations Manager for liaising with NHS customers and Summit Health to minimise disruption to hospital operations. Furthermore, this post will work with the Operations Manager to ensure delivery of all Hard FM maintenance activity and will assume responsibility for the service during periods of absence.
This exciting opportunity will be responsible for all aspects of technical compliance and will take on the role of Responsible Person and Authorising Person for the relevant technical disciplines and will be responsible for managing and liaising with NHS Lanarkshire (customer), Summit Health (SPV client) in respect of all defect issues and activity. 

Main accountabilities:

• To ensure that the full range of technical services are provided to support the smooth running of the hospital, in accordance with the Service Subcontract
• Be conversant with and understand the working of the mechanical, electrical and electronic systems in NHS hospital e.g., lifts, medical gases, boiler plant, air handling/conditioning fire alarm systems, communication systems, control theory, practical and application.
• Chair and attend relevant meetings, lead on audits and surveys as required in conjunction with operations manager.
• Lead liaison with the Authorising Engineers around maintaining safe systems of work on appropriate disciplines and all activities associated with all technical audits including close out of audit reports. 
• Ability to undertake Responsible Person (RP) and Authorised Person (AP) duties for all disciplines within professional competency.
• In conjunction with the other AP’s, carry out competence assessments for the purposes of appointing ‘Competent Persons’ and issue Standing Instructions.  
• To support the Hard FM operational team by providing specialist engineering maintenance expertise across the range of hospital building services to ensure compliance with regulatory and statutory requirements.  
• Manage a system for registering and implementing legislative and other change notices on hospital estates. 
• Responsible for ensuring timely updates of existing policies and procedures, and the development of new policies and procedure based on National guidance and legal requirements that will affect the service.
• Prepares maintenance / technical reports for submission to the NHS and other regulatory and statutory bodies.
• Critically review and analyse maintenance activities and their efficiency to ensure that legal requirements are adhered to.
• Ensuring service records are present and correct within the Technical Library.
• Provide an asset condition report for Summit Health to identify plant and equipment for inclusion in the Annual and 5 Year Lifecycle Plans. 
• Undertake research as and when required making recommendations regarding the implications of plant and building refurbishment proposals. 
• Responsible for the initiation and effective management of the work of specialist consultants, contractors and in-house staff on project work. 
• Co-ordinate building surveys and resulting works, agreeing access requirements and arranging insurance inspections. 
• Responsible for the planning and costing of low, medium and high value change notices.
• Responsible for delivering project work.
• To participate in the Hard FM management on-call rota and respond to site within contractual timescales.  
• Responsible for identifying, selecting and auditing of suppliers considering reliability, quality, lead-time and within the scope of the departmental budget.
• In conjunction with the Contract Manager and Operations Manager, agree and manage the annual budget for the delivery of the service.
• Prepares and manages internal financial performance reports.
• With the Operations Manager, responsible for accurately pricing Change Control Notices (CCNs), Project Works and Minor Works.
• Ensure all Change Control Notices (CCNs), Project Works and Minor Works are certified and commissioned correctly. 
• To achieve full compliance with the technical contractual requirements of the sub-contract, manage KPI delivery among the operational team, and the Serco self-monitoring of the contract.
• Assist on the delivery of Lifecycle works including producing and reporting on the Lifecycle Plan.
• Supervise and manage the work of specialist consultants, contractors and in-house staff on building services projects and specialist operational maintenance issues.
• To support and deputise for Operations and Project Manager when required. 

What you’ll need to do the role:
 

• Educated to a minimum of HNC/HND level in an engineering discipline, with relevant experience and/or trade background working within a maintenance environment.
• Experience in a similar role within a large complex service.
• Commercially astute with an ability to deliver against contractual KPI requirements.
• Be conversant with the workings of the mechanical, electrical and electronic systems used within a Healthcare Environment e.g., lifts, refrigeration, boiler plant air handling/conditioning fire alarm systems, communications systems, control theory, practical and application.
• Ability to hold Authorised Person responsibilities relevant to their engineering discipline.
• Ability to work to tight deadlines in a demanding environment.
• Understanding of customer care and service delivery in a healthcare environment.
• Flexible to participate in the On-Call rota.
• Direct line management experience of staff is desirable.
• Driving licence is desirable.

What we offer:

• Company Bonus
• Company car  
• Private Medical cover
• Salary: Competitive salaries with annual reviews
• Pension: Up to 6% contributory pension scheme
• Holidays: 25 days' annual leave plus bank holidays
• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.