Workforce Administrator-HMP Fosse Way

Job title: Workforce Administrator

Location: HMP Fosse Way

Working Hours / Contract Type  Full time permanent

Salary: £24,144.00pa

Here at HMP Fosse Way we are looking for a Workforce Management Administrator to join our team. The role of the Workforce Management Administrator is to work as part of a team, ensuring effective management of staff leave and scheduling. They need to ensure leave is reviewed in a timely manner and actioned in line with company policy and effectively capture any shifts that are to be scheduled on the company’s in-house system.  

Key Accountabilities:

• Managing staff leave, ensuring to adhere to a leave threshold system and being the point of contact for staff with leave queries.
• Overseeing and responding to the functional inbox.
• Agreeing shift swaps amongst colleagues and actioning on the system.
• Working closely with the Detail Coordinator, to help in agreeing overtime with staff if required.
• Ensuring training dates for staff are added to the staff schedule on the system.
• Updating and maintaining staff information, such as contact details and lateness reports.
• Contribute to the delivery and achievement of all performance measures, contract outcomes and locally agreed targets including KPI’s/CDIs as outlined in your personal development review.
• Adhere to the Code of Conduct.

What you will need:  

• GCSEs – Maths, English

• Good IT literacy – Systems, Excel, Word
• The ability to communicate effectively both verbally and in writing, with all grades
• Collaborative team worker
• Solid organisational skills, with the ability to coordinate workload based on deadlines
• Sound ethical and professional standards
• Confident and credible
• Can demonstrate ability/experience in working within a busy environment.
• Must be able to multi-task varied and demanding workloads.
• At all times maintain professional boundaries and adhere to the Serco Code of Conduct and local policies and procedures.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.