Receptionist-HMP Fosse Way

Receptionist

HMP Fosse Way, Leicestershire, LE18 4TN

Permanent (Full-Time, 40 Hrs) 

Salary - £24,068.10 per annum plus Serco benefits.

As part of the Government’s investment in creating thousands of modern and innovative prison places with a view to truly rehabilitating prisoners, our Justice & Immigration business was chosen to be the first operator of HMP and YOI Fosse Way, a brand-new resettlement prison in Leicester that opened in mid-2023.  As with all our custodial estate, Serco provides a secure, safe, and decent environment aimed at reducing re-offending, and at HMP Fosse Way, we will be caring for and working with around 1,700 prisoners.

At Fosse Way, we prioritise professionalism, security, and excellence in service. As a vital part of our team, you will play a crucial role in maintaining a safe and welcoming environment for all visitors.

Main accountabilities

• Manage the entrance lobby of Fosse Way, ensuring all visitors are appropriately booked in and inquiries are handled promptly.
• Provide a professional front of house service, adhering to security protocols and treating all visitors with respect.
• Act as the primary point of contact for all incoming visitors, addressing their needs efficiently and professionally.
• Verify the identification of all visitors before granting access, ensuring compliance with security procedures.
• Maintain a presentable reception area at all times, upholding our standards of professionalism.
• Secure all items in the reception area and handle prisoner property according to established protocols.
• Handle telephone inquiries in a timely and courteous manner, demonstrating strong communication skills.
• Be approachable and capable of assuming responsibility, maintaining a positive and proactive attitude.
• Ensure compliance with data protection regulations in handling visitor information.

What you will need to do the role

• You will need previous experience working as a receptionist or a similar face to face role.
• You must have strong people skills and excellent IT capabilities.
• You will need Office 365 application experience.
• You will need to be able to deal with difficult conversation and conflict resolutions, this requires a combination of empathy, clear communication, and a structured approach.
• You may also need to be available outside of normal office hours.

Why Serco 

• Meaningful and vital work – We look after around 5,000 prisoners in our prisons and been in the business for 25 years, employ 2,000 colleagues in our 6 custodial contracts so you can guarantee you’ll be delivering an essential service that touch people’s lives. 
• A world of opportunity - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways. 
• Great people - We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment. 

What we offer:

• Salary: Competitive salaries with annual reviews.
• Pension: Up to 6% contributory pension scheme.
• Holidays: 25 days' annual leave plus bank holidays.
• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.