Administrator - Restart

Administrator

Competitive Salary

West Bromwich

Permanent /Monday – Friday 9:00 – 5:00

Our Employment, Skills and Enterprise business provides support to citizens, from supporting the unemployed into sustainable work, to upskilling those with low or no vocational skills, so they can progress in work.

Here at Serco we are recruiting for an Administrator to join our Restart team based in West Bromwich.

As Administrator you will provide effective administrative support to Serco’s operations team delivering Restart as well providing support to Restart participants coming into the delivery centre and via telephone.

In this role you will deliver consistently high levels of customer service when communicating with participants and operations team, provide an exemplary first impression in this front of house and ensure that all visitors are greeted with the highest degree of customer service. 

You will be the main point of contact in respect of any phone calls, day-to-day email and phone contact with participants whilst contributing to team responsibilities including health & safety, office management, archiving and other SMS processes. 

You will also be dealing with and managing petty cash flow and reimbursement of participant travel.

What you’ll need to do the role
 

As Administrator will have excellent organisational skills, exceptional attention to detail, experience in providing excellent telephone-based customer service and able to input data at speed and with a high degree of accuracy.

You must have experience of working effectively within an office-based customer service or sales environment and hold demonstrable experience of delivering high quality customer service. You will need to have previously worked in a fast paced, target orientated environment and have experience of using database systems to input data accurately.

You must also be computer literate (MS Word, Outlook, Excel, PowerPoint) and have a high attention to detail.

Why Serco

Meaningful and vital work: Working within Employment, Skills & Enterprise at Serco means that you’ll play a critical role in ensuring that customers continue to receive the support that they need to get into employment.

A world of opportunity: It takes a diverse team to support our Citizen Services contracts and we’re big on internal progression. So, whether you specialise your skills, progress into team management or move into operations, you’ll find all the opportunity you need to evolve your career.

Great people: You will find yourself interacting with staff, customers and of course your supportive team. You will be a significant part of the Employment, Skills and Enterprise contract and will be making a huge positive difference to our customer’s lives.

What we offer

• Up to 6% contributory pension scheme.
• Serco discounts which include cinema, merlin entertainment and online shopping discounts and discounts on mobile phone plans and leisure centre memberships.
• The chance to make a positive difference to the wider public.
• Interesting, varied and enjoyable work.
• A company that recognises your contribution.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.