Patient Ambassador -Great Western Hospital

Patient Ambassador 
Great Western Hospital, Swindon, SN3 6BB
Full Time- 37.5 hours per week- working shifts 07.00-15.00 or 11.00-19.00, 5 days out of 7, working one weekend per month. 
£25,500- £30,000 per annum plus Serco benefits 

Serco are recruiting for a Patient Ambassador to join the team at Great Western Hospital based in Swindon. This role covers the whole of the Hospital with a requirement to ensure appropriate staffing levels are always maintained, and that all duties are always carried out safely and in a courteous manner. Acting as the conduit between senior ward-based nursing staff and the services provided by Serco within set areas, our Patient Ambassador will ensure all cleaning, housekeeping and patient catering services are delivered and executed to the expected quality standards and frequencies as per detailed work schedules and service level agreements. 

Main Accountabilities:

• Supervise, co-ordinate, motivate, train and work with ward-based cleaning staff and ward hosts to provide an efficient, quality service to patients. 
• Ensure the ward catering and cleaning activity is appropriately resourced to deliver the required standards and for core activities to be completed as per daily schedules.
• Provide support and guidance to ward hosts.
• Ensure that meal orders are captured and uploaded in good time for service delivery.
• Monitor cleaning and catering services against set criteria and standards. 
• Ensure food safety HACCP documentation and cleaning schedules are completed correctly.
• Provide on the job training and arrange a buddy for new starters or staff returning to work after long period of absence.
• Complete competency checks for housekeeping and cleaning staff to evidence capability.
• Develop and maintain a customer focused team. Ensure that any customer complaints are promptly dealt with, and action taken to prevent re-occurrence.
• Ensure agreed ward stock levels of cleaning materials and consumables and catering provisions are maintained, working in line with targets given.
• Ensure the Serco sickness and absence Policy is complied with. 
• Ensure that all cleaning and catering equipment is used safely and in accordance with regulations and company policies.
• Follow the Accident/Incident reporting procedure ensuring all accidents, incidents and near misses are reported correctly.

What you’ll need to do the role:

• Previous experience working within a hospital or service environment within the catering or cleaning environment/industry.
• Hold previous supervisory experience. 
• Customer service skills including clear verbal communication.
• Understand the importance of hygiene and safety
• Ability to achieve BICSc qualification or NVQ level 3 within the 1st 12 months of appointment.
• Food safety certification to Level 3 within 6 months of employment.
• Ability to read, write and converse clearly in English. 
• Good working knowledge of basic Health & Safety (IOSH Managing Safety).
• Please note, this is a physical role, and the post-holder will be required to be mobile for most of the working day with manual handling being necessary to lift / carry / operate cleaning machinery.

What we offer:

• Salary: Competitive salaries with annual reviews.
• Pension: Up to 6% contributory pension scheme.
• Holidays: 25 days' annual leave plus bank holidays.
• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.